Job Description
Contract: Permanent, Full Time
Office Location: Warsaw,
We are excited to announce the opening of new offices in Poland, marking an important step in our firm’s strategic expansion across Central and Eastern Europe.
The role:
As a Senior Manager at Fragomen, you will play a pivotal role in the strategic and operational management of client relationships within the Polish practice. Working closely with senior leadership. you will be responsible for overseeing client service delivery, leading key practice initiatives, managing staff, and supporting the growth and development of the practice in alignment with the firm’s global business objectives. As this is a newly established practice, the role will also involve shaping and embedding the foundational structures for long-term success.
What your day will look like:
Practice Management & Strategic Frameworks:
Support leadership in setting up the operational and strategic foundations of the Poland practice
Develop and implement key internal processes, policies, and client protocols to support efficient and consistent delivery
Define and embed best practices across the practice in line with the broader goals of the firm
Collaborate with firm leadership on setting strategic goals, revenue targets, resource planning, and client growth initiatives
Client Relationship Management:
Act as the day-to-day lead for managing client relationships, ensuring the delivery of a high-quality, professional service, and maintain clear, consistent communication.
Collaborate with senior leadership to strategically manage accounts and develop tailored solutions to enhance client experience and service offerings
Act as the primary liaison between clients and internal teams ensuring expectations are met and service delivery remains aligned with client objectives.
Serve as a subject matter expert on immigration processes, legal framework, and client delivery best practices
Represent the firm in client presentations, business development initiatives, or industry events, strengthening Fragomen’s brand and client trust
Team Leadership & Operational Oversight:
Supervise and support staff within the Polish practice, fostering a culture of accountability, collaboration and continuous improvement and adherence to agreed best practices
Oversee core operational functions including billings, workflow and capacity management, and quality control.
Allocate work within the team, monitor progress, and ensure timely client focused service delivery.
Provide regular coaching, mentoring, and performance feedback to staff to support individual growth and team development.
Practice Development & Strategic Initiatives:
Business Development:
Proactively identify new business opportunities and support the acquisition of new clients in collaboration with leadership.
Develop and maintain strong client and industry networks to support the growth and visibility of the practice
Reporting & Performance Monitoring:
Report on team performance, project delivery, and strategic objectives
Support continuous improvement by implementing feedback and process enhancements
Conduct 1:1s and development planning sessions with Managers and high-potential staff to support career growth.
Lead or support performance reviews, internal training initiatives, and succession planning within the team.
The team:
You will be joining a dynamic team of immigration professionals working in a fast-paced, international environment. Collaboration is at the heart of what we do—teamwork, knowledge sharing, and mutual support are essential to our success. As we build our presence in Poland, you’ll have the opportunity to contribute meaningfully from day one while being supported by a culture that values empowerment, growth, and continuous learning. It’s an exciting time to join a team where your expertise will have a real impact.
What we are looking for:
Essential criteria:
Proven experience in immigration law or professional services, with a strong track record in managing complex client relationships.
Demonstrated leadership skills, with experience supervising teams and overseeing workflow, performance, and service delivery in a high-volume environment.
Strong strategic and commercial mindset, with the ability to identify new business opportunities and support client expansion.
Excellent knowledge of immigration processes, compliance frameworks, and policy developments relevant to the Polish context.
Confident communicator with outstanding verbal and written communication skills, including experience leading client meetings, briefings, or workshops.
Highly organised, proactive, and able to manage competing priorities in a dynamic, fast-paced environment.
Strong understanding of financial management, including billing, forecasting, and revenue oversight.
Comfortable using business systems and driving process efficiency and adherence to firm standards.
Preferred skills:
Exposure to multi-jurisdictional client delivery and cross-border project management.
Familiarity with HR policies, performance management frameworks, and employee development planning.
Knowledge of data privacy and compliance best practices in the context of legal or immigration services.
Active participation in responsible business, or cultural initiatives within a firm or professional environment.
What we offer:
A career at Fragomen will provide you with the opportunity to work in an exciting environment for a broad range of clients, where no two days will be the same. You will face interesting challenges, and will work with dedicated, friendly and ambitious people, where providing exceptional client service is at the core of what we do. We are extremely proud of our diverse workforce at Fragomen, and we are fully committed to providing equal opportunities.
At Fragomen, we value our employees and are committed to providing a comprehensive benefits package that supports your well-being and professional growth. Our offerings include (but are not limited to):
Competitive Salary: We offer salaries that reflect your skills and experience
Health and Wellness: Private Medical Insurance
Protection and Security: Pension scheme
Professional Development: Access to our e-learning platfor
Hybrid Work Arrangements: The Firm embraces a global hybrid working policy. We are dedicated to fostering a flexible work environment that enables our people to perform at their best. Our hybrid model strikes a balance between in-office collaboration and the option to work remotely
What to expect:
Once you have submitted your application, our Talent Acquisition team will review your skills and experience. If these match the requirements of the position, a member of our team will contact you to schedule an initial phone call.
If shortlisted, you will be invited to participate in our interview process, which will consist of at least two stages, one of which will be conducted in-person. Depending on the role, you may also be required to complete a written assessment.
After the interviews, we will carefully evaluate all candidates and make our final decision. You will be notified of the outcome and feedback will be provided.
At Fragomen, we are committed to fostering an inclusive and accessible workplace for all applicants and employees. If you require any specific accommodations or support during the interview process, please let us know, and we will consider what reasonable adjustments are possible to meet your needs
Who we are:
At Fragomen, we are more than a global immigration services provider – we are pioneers shaping the future of mobility. With a passion for navigating the complexities of immigration, we help individuals and businesses transcend borders, unlocking opportunities around the world. As a diverse, forward-thinking, global business, we combine deep expertise with innovative technology to craft solutions that not only simplify the immigration process but also drive strategic success for our clients. Whether it is assisting multinational companies or helping people start new chapters in their lives, we are driven by the belief that global movement is the key to unlocking a world of possibilities.
We are proud of our team spirit, and we like to reflect this in the way that we work and everything we do. Our Responsible Business Practices (“RBP”) prioritise Fragomen’s social responsibility through a cohesive strategy covering five key focus areas of Wellbeing, Diversity, Equity and Inclusion, CSR, Pro Bono and Sustainability. Our RBP initiatives offer great opportunities for everyone at Fragomen to feel included, get involved and shape thoughtful initiatives and activities. For more information, please visit our website - https://www.fragomen.com/about/responsible-business-practices.html
Fragomen is committed to promoting diversity, inclusion and equal opportunity for all employees and applicants, regardless of race, ethnicity, heritage, gender, age, religion, disability, sexual orientation, gender identity or intersex status.
All offers and/or employment contracts are contingent upon the successful completion of the Firm’s pre-employment screening process. This process may include verifying the candidate’s identity, confirming legal authorization to work in the offered position's location, and conducting a comprehensive background check, where permitted by local regulations.
