Job Description
Contract: Permanent, Full Time
Office Location: Warsaw, Krakow
We are excited to announce the opening of new offices in Poland, marking an important step in our firm’s strategic expansion across Central and Eastern Europe.
As a Manager, you will play a key role in overseeing case management, casework, billing, client relationships, and strategic initiatives. You will be responsible for ensuring high standards of client service, operational efficiency, and financial management while working collaboratively with your peers, junior team members and senior leadership.
This role requires a strong ability to interpret data, identify areas for improvement, and implement solutions to enhance both team performance and client outcomes. This role is ideal for an individual with strong legal expertise and technical knowledge, commercial acumen, and leadership skills, looking to take on a proactive role in managing both people and processes within a dynamic and growing team. The successful candidate will demonstrate strong analytical and problem-solving skills, commercial awareness with a strategic mindset, be adaptable and willing to drive change and improvement and demonstrate an ability to work under pressure whilst maintaining excellent client service and high-quality outputs.
What your day will look like:
Foster collaboration with Senior Management to drive team success, share insights, and align on strategies
Manage team members, fostering professional development and skills growth
Create a safe environment where team members feel supported and empowered to raise questions, share challenges, or seek feedback
Conduct regular work in progressreviews to ensure case progress, timely updatesand accurate billing aligned with client agreement
Proactively support team to manage cases with clear milestones, ensuring efficient pipeline management and addressing potential bottlenecks,ensure that the team can focus on their tasks without unnecessary delays, ultimately improving performance and delivery
Review and analyse financialdata to ensure accuracy, identify trends, efficiencies, manage budget expectations and provide strategic updates to the team
Take a proactive role in strategic account management, enhancing service delivery and identifying operational efficiencies
Build and maintain strong client relationships through clear communication and a commitment to exceptional service
Continuously identify and implement process improvements to enhance operational efficiency and client outcomes
Use data-driven insights to guide team and client decisions on case strategies
Contribute to business development initiatives, including content creation, networking, and cross-selling services
Stay updated on legal developments and industry trends, contributing to internal training and knowledge-sharing initiatives
Lead and manage the effective allocation of work, monitor performance, provide guidance, and ensure team productivity
You will be joining a dynamic team of immigration professionals working in a fast-paced, international environment. Collaboration is at the heart of what we do—teamwork, knowledge sharing, and mutual support are essential to our success. As we build our presence in Poland, you’ll have the opportunity to contribute meaningfully from day one while being supported by a culture that values empowerment, growth, and continuous learning. It’s an exciting time to join a team where your expertise will have a real impact.
The successful applicant for this role will have Polish Inbound immigration experience, either through being a Polish-qualified lawyer or through your professional experience. The ideal candidate will be a Polish Subject Matter Expert on corporate immigration matters and will be proactive and highly organized with a strong client-facing background. You will have people management experience, having overseen a team to ensure a consistent and first-class service is offered. You will have experience managing a varied portfolio of clients and a strong background in process management and operational efficiencies.
Proven experience in managing a high-volume, complex caseload and ensuring deadlines are met while maintaining the highest standards of service
Extensive people management experience, leading teams to meet business needs and deliver results in a fast-paced environment
Strong organisational skills with the ability to multitask, prioritise, and manage multiple projects while meeting deadlines for both you and your team
A proactive approach to process improvements, enhancing operational efficiencies and driving continuous improvement within the team
The ability to build and maintain strong client relationships and ensure seamless service delivery
Attention to detail and a high level of productivity in managing client expectations and cases
Excellent written and verbal communication skills, with the ability to communicate complex matters clearly to clients and internal teams
A can-do attitude, contributing positively to the work environment and collaborating effectively with team members and external stakeholders
Flexibility and initiative in your approach, adapting to changing priorities and taking ownership of challenges
A career at Fragomen will provide you with the opportunity to work in an exciting environment for a broad range of clients, where no two days will be the same. You will face interesting challenges, and will work with dedicated, friendly and ambitious people, where providing exceptional client service is at the core of what we do. We are extremely proud of our diverse workforce at Fragomen, and we are fully committed to providing equal opportunities.
At Fragomen, we value our employees and are committed to providing a comprehensive benefits package that supports your well-being and professional growth. Ourofferings include(but are not limited to):
Competitive Salary:We offer salaries that reflect your skills and experience
Health and Wellness: Private Medical Insurance
Protection and Security:Pension scheme
Professional Development:Access to our e-learning platform
Hybrid Work Arrangements:The Firm embraces a global hybrid working policy. We are dedicated to fostering a flexible work environment that enables our people to perform at their best. Our hybrid model strikes a balance between in-office collaboration and the optionto work remotely
Once you havesubmitted your application, our Talent Acquisition team will review your skills and experience. If these match the requirements of the position, a member of our team will contact you to schedule an initial phone call.
If shortlisted, you will be invited to participate in our interview process, which will consist ofat least two stages, one of which will be conducted in-person. Depending on the role, you may also be required to complete a written assessment.
After the interviews, we will carefully evaluate all candidates and make our final decision. You will be notified of the outcome and feedback will be provided.
At Fragomen, we are committed to fostering an inclusive and accessible workplace for all applicants and employees. If you require any specific accommodations or support during the interview process, please let us know, and we will considerwhat reasonable adjustments are possible to meet your needs
At Fragomen, we are more than a global immigration services provider – we are pioneers shaping the future of mobility. With a passion for navigating the complexities of immigration, we help individuals and businesses transcend borders, unlocking opportunities around the world. As a diverse, forward-thinking, global business, we combine deep expertise with innovative technology to craft solutions that not only simplify the immigration process but also drive strategic success for our clients. Whether it isassisting multinational companies or helping people start new chapters in their lives, we are driven by the belief that global movement is the key to unlocking a world of possibilities.
We are proud of our team spirit, and we like to reflect this in the way that we work and everything we do. Our Responsible Business Practices (“RBP”) prioritise Fragomen’s social responsibility through a cohesive strategy covering five key focus areas of Wellbeing, Diversity, Equity and Inclusion, CSR, Pro Bono and Sustainability. Our RBP initiatives offer great opportunities for everyone at Fragomen to feel included, get involved and shape thoughtful initiatives and activities. For more information, please visit our website -https://www.fragomen.com/about/responsible-business-practices.html
Fragomen is committed to promoting diversity, inclusion and equal opportunity for all employees and applicants, regardless of race, ethnicity, heritage, gender, age, religion, disability, sexual orientation, gender identity or intersex status.
All offers and/or employment contracts are contingent upon the successful completion of the Firm’s pre-employment screening process. This process may include verifying the candidate’s identity, confirming legal authorization to work in the offered position's location, and conducting a comprehensive background check, where permitted by local regulations.
