Member Engagement Manager

American Immigration Lawyers Association • Full-time • Remote (Washington, District of Columbia, United States) • $60k - $80k / year • 1m ago

Description:

We Are

Headquartered in downtown, Washington, DC, the American Immigration Lawyers Association (AILA) is an organization comprised of over 16,000 individual attorney members who practice and teach immigration law. For our members, we provide continuing legal education, information, advocacy, professional services, and expertise. Founded in 1946, AILA's mission is to promote justice, advocate for fair and reasonable immigration law and policy, advance the quality of immigration and nationality law and practice, and enhance the professional development of its members.

The Membership Team is focused on enhancing AILA’s membership experience by providing outstanding service and ensuring the continued value of membership. This team drives member recruitment, retention, and engagement, collaborating across departments to align membership offerings with the organization’s strategic goals. By offering tailored support, resources, and fostering a vibrant community, the team works to enhance member value and contribute to the organization’s success.

The Role

The Member Engagement Manager works collaboratively across teams and supports the Membership department’s efforts to boost member engagement and improve member renewal rates. The Member Engagement Manager is primarily responsible for managing AILA’s member engagement-related Committees and Interest Groups, overseeing the Association’s recently launched AILA Affiliated Paralegals program, and supporting ongoing member engagement efforts. The Member Engagement Manager is a detail-oriented self-starter who can oversee multiple priorities simultaneously. They provide exceptional member service to current members with the ability to effectively communicate AILA’s values and goals.

The Member Engagement Manager plays a pivotal role in driving membership engagement, retention, and volunteer participation across AILA.

Essential Job Functions

Member Engagement Strategy

Collaborate with Membership and Marketing teams to develop strategies aimed at improving member retention, engagement and satisfaction
Assist with in-person engagement opportunities at AILA conferences
Collaborate with AILA’s components to provide member benefit related resources aimed at increasing awareness and engagement at the local level

Membership Feedback and Reporting

Track member engagement and participation metrics, providing feedback to leadership for strategy refinement
Assist with the creation, implementation and evaluation of member focused surveys to identify engagement and retention opportunities

COMMITTEE AND INTEREST GROUP MANAGEMENT (30%)

Manage the coordination and support of assigned member-led committees and interest groups?
Ensure committees are meeting regularly, staying on track with goals, and have the support they need to succeed
Facilitate communication between member and volunteer groups and AILA’s National Office to ensure alignment of activities

AILA Affiliated Paralegals (AAP) program (20%)

Collaborate with Membership and Marketing to support the recruitment, engagement and retention efforts for the AAP program
Work cross-departmentally to ensure the program is providing the benefits and resources needed
Identify opportunities to incorporate AAP messaging into member recruitment and retention efforts
Serve as the staff liaison for program related volunteers

Requirements:

Bachelor’s degree or related experience in an association or other non-profit setting
Five to seven (5-7) years of experience in a membership engagement, or similar role, for an association or non-profit
Strong communication and interpersonal skills to engage with members and volunteers
Understanding of membership lifecycle and general membership principles
Experience managing volunteers
Project management capabilities with the ability to oversee multiple initiatives simultaneously
Proficiency in membership management systems and Microsoft Office Suite

Travel may be required occasionally related to job responsibilities, especially for the annual conference or other association conferences. Ability to participate if needed in the AILA annual conference in June is a job requirement. The annual conference is held in varying cities.

This role operates in a fully remote work environment, allowing employees to perform their responsibilities from their preferred location. Success in this position requires a reliable internet connection, access to necessary technology, and a dedicated workspace free from distractions. The role emphasizes collaboration through virtual communication tools such as video conferencing, email, and project management platforms. While working independently is essential, the position also involves active engagement with team members to maintain a cohesive and productive virtual workplace culture. The role is primarily sedentary, involving extended periods working in front of a computer screen.

Our Workplace

We offer a dynamic and collaborative work environment with a competitive compensation package based on your experience and qualifications. Our generous benefits include 90% of an employee’s Medical/Rx, Dental, and Vision premiums paid, as well as contributions towards dependents’ premiums; a 401(k) with up to 3% matching contribution upon enrollment, employer-paid disability, and life insurance, commuter subsidy for those commuting to our National office. Added perks: eight-week paid parental leave after one year of service and a four-week sabbatical every tenth year of service.

This document in no way states or implies that these are the only duties to be performed by the employee occupying this position. Reasonable accommodations may be made to enable otherwise qualified individuals with disabilities to perform essential functions of this position. Incumbent(s) may be expected to perform job-related duties other than those contained in this document and may be required to have specific job-related knowledge and skills. The requirements of the job and the contents of this job description are subject to change.

This document does not imply a contract of employment. The American Immigration Lawyers Association is an at-will employer, and may terminate the employment relationship at any time, for any reason, with or without cause or notice.

American Immigration Lawyers Association is dedicated to creating an inclusive and equitable workplace where diversity is celebrated, and all individuals feel valued and respected. We are an Equal Opportunity Employer, committed to ensuring fair treatment for all employees and applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic under applicable law.

We actively support affirmative action initiatives and provide reasonable accommodations for individuals with disabilities or sincerely held religious beliefs, ensuring equal access to opportunities. For accommodation requests, please contact Human Resources at hr@aila.org.