Visa Services & Member Advisor

Fractured Atlas • Full-time • Remote (New York, NY, US) • $68.02k / year • 17h ago

OVERVIEW

Fractured Atlas is seeking a full-time Visa Services & Member Advisor for our expanding Programs team. Fractured Atlas is a national, fully remote nonprofit arts service organization. Our work is guided by the belief that some of the boldest, most urgent creative work happens outside of institutions, led by individual artists, emerging collectives, and grassroots organizations. Our mission is to make the journey from inspiration to living practice more accessible and equitable for artists and creatives. We run the largest fiscal sponsorship program in the country, supporting thousands of active projects in every creative medium across all 50 states. Through fundraising tools, educational resources, visa letters, community programming, and 1-on-1 support, we help artists access the funding, time, and community they need to make the art the world needs.

This position will serve as the primary reviewer and point of contact for international artist visa applications, while also interacting with our member artists on a day-to-day basis. We expect that this role will be approximately 50% international artist visa service support (managing deadlines for peer letters of consultation, emailing lawyers and international artists, reviewing application materials, etc.) and 50% fiscal sponsorship operations support (general administration, member-facing support, and operational support across the fiscal sponsorship program). This position does not provide legal advice or determine immigration eligibility. Training on Fractured Atlas's Fiscal Sponsorship and Visa Consultation procedures will be provided.

The successful candidate will be an engaging and tactful communicator who has an enthusiasm for the arts, is incredibly detail-oriented, has excellent time management skills, possesses a high level of patience and understanding (particularly as it relates to explaining the same information multiple times), knows when to take initiative, direction, and cease moving forward, and is able to operate and respond in a fast-paced environment while remaining calm and collected. Candidates with prior work experience in the international visa space, arts administration, and/or customer service will likely excel.

Since Fractured Atlas works virtually, this position will require self-motivation and will operate under remote supervision by the Associate Director of Experience & Operations.

At Fractured Atlas, we work hard towards supporting our mission but we also understand that work is just one part of life and support team members having full and robust lives outside of work. Our organizational culture embraces people who:

Are curious and excited by opportunities to better our services, our systems, and ourselves.
Seek out challenging problems and are comfortable with high-risk, high-impact efforts.
Are agile, creative problem solvers with a focus on concrete results.
Invest their time in quality work and giving others their respect and support.

Additionally, at Fractured Atlas we work to adhere to anti-racism and anti-oppression principles in all areas of our internal and external work. This commitment is grounded in our belief that change is possible, and that our work and that of the artistic community as a whole will grow stronger as oppression is eliminated.

In our current phase of this journey towards being an Anti-Racist Anti-Oppressive organization, the whole staff is engaged in all staff ARAO meetings led by rotating teams and undergo training as part of their onboarding process. We recognize that we do not have all of the answers as we pursue this work. This work will continue to shift as the Fractured Atlas team changes. We ask that new team members join us as we continue to learn, practice, and grow in this work. Learn more about what it’s like to work at Fractured Atlashere.

MAJOR DUTIES & RESPONSIBILITIES

International Artist Visa Consultation Operations (Approximately 50%)

Evaluate extensive artist visa application materials against established internal procedures and review criteria
Correspond with international artists, petitioners, and immigration attorneys regarding missing documentation, application status, and next steps
Maintain accurate records and track consultation requests throughout the review process
Escalate complex cases, policy questions, and exceptions to Programs Managers
Accurately draft and deliver peer letters of consultation while efficiently prioritizing competing deadlines
Maintain confidentiality while handling sensitive immigration and legal documentation
Communicate and stay up to date on changes to USCIS’s regulations on the international visa process and update Fractured Atlas’s workflows and internal documentation accordingly

Fiscal Sponsorship Operations (Approximately 50%)

Respond to member and client inquiries by phone and email regarding Fractured Atlas programs and services
Educate members on fiscal sponsorship policies, procedures, and available resources
Conduct consultative and onboarding calls and manage extended email communication with artist members using Zendesk
Review and approve fundraising materials, including individual appeals, crowdfunding campaigns, and profile updates
Demonstrate how to access our software tools and provide walk-through support as needed to artist members
Troubleshoot login and other basic access issues with artist members
Support cross-functional operational initiatives and special projects as assigned, such as webinar facilitation, member education events, and other department priorities
Other duties as assigned to support the team and our members

QUALIFICATIONS

Required

1-2 years of experience or strong familiarity with web-based software (Slack, Google Drive, Airtable, Trello, Zendesk, or any ticketing or CRM software)
Excellent written and verbal communication skills
Strong organizational skills and exceptional attention to detail
Ability to manage multiple priorities while maintaining accuracy
Strong customer service skills with patience, professionalism, and empathy
Ability to work independently in a fully remote environment
Comfortable communicating with members, artists, attorneys, and colleagues via phone and email
Experienced with quickly and accurately digesting complex documentation, applying evaluation criteria consistently, and synthesizing key details
Fluent in written and spoken English

Preferred

Strong preference for experience in legal intake, U.S. immigration law, or a comparable high-volume professional client-intake environment
Experience handling sensitive information
Experience in nonprofit customer support, arts administration, higher education, compliance, fundraising, or a service-oriented environment
Interest in supporting artists and creative communities

LOCATION

This position is U.S.-based and 100% virtual (with travel about 1-2 times per year*). You can live anywhere in the country but most meetings fall during a 9 AM-6 PM EST window.

We have full staff and team in person/hybrid gatherings 1-2 times a year, but we respect that individuals have different risk levels with travel and will work with employees to determine what is possible, with consideration for what is unsafe or uncomfortable for team members.

OUR COMMITMENT

Fractured Atlas is an equal opportunity employer that values diversity, equity, and inclusion. (Read more about our Anti-Racism and Anti-Oppression commitment) We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

POSTING DATE

October 7th, 2026. Deadline for submissions is October 21st, 2026 at 11:59 PM Pacific Time.