About the Company:
Meneses Law is an accomplished law firm with an outstanding track record of providing immigration services with the highest professional standards to our clients. We work with thousands of clients across the United States on Adjustment of Status, Visas, Petitions, Labor Certifications, Citizenships, Deportations, Waivers, DACA Renewals, and Asylum matters.
Our headquarters is based out of Houston, Texas and with the expansion to other major cities, our aim is to assist clients to achieve their objectives as placidly and efficiently as possible while minimizing the legal and regulatory risks. The law firm is built on its reputation of providing exceptional customer service delivery coupled with appropriate and
outstanding skills, fast turnaround, and the know-how expert of our legal team.
Job Summary:
Meneses Law is looking to hire an experienced and dynamic Customer Service Manager to lead our customer support team. The ideal candidate will be responsible for ensuring excellent customer satisfaction, managing a team of customer service representatives, and implementing strategies to enhance the overall customer experience.
Essential Functions/Responsibilities:
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Lead and motivate the customer service team to achieve performance goals.
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Foster a positive and collaborative team environment.
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Provide coaching, feedback, and training to team members for continuous improvement.
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Develop and implement customer service policies and procedures.
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Handle escalated customer inquiries and resolve issues promptly.
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Meet with team members to review productivity and work accuracy.
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Monitor customer interactions to ensure high-quality service.
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Establish and track key performance indicators (KPI) for the customer service team.
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Analyze data to identify trends and areas for improvement.
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Develop action plans to address performance gaps.
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Identify and implement process improvements to enhance efficiency.
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Collaborate with cross-functional teams streamline customer support workflows.
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Stay informed about industry best practices and incorporate them into the customer service strategy.
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Perform other tasks or functions deemed necessary to the daily customer service operations of the employer.
Required Skills/Abilities:
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Must be able to communicate in English and Spanish.
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Excellent verbal and written communication skills.
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Excellent organizational skills, time management skills, and attention to detail.
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Strong leadership and team management skills.
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Customer orientation and ability to adapt/respond to diverse types of characters.
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Proficient with technology and ability to learn our software systems.
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Strong analytical and problem-solving skills.
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Ability to prioritize tasks.
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Ability to act with integrity, professionalism, and confidentiality.
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Ability to motivate groups of people to complete a project in a timely manner.
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Excellent time management skills with a proven ability to meet deadlines.
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Strong supervisory and leadership skills.
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Ability to prioritize tasks and to delegate them when appropriate.
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Proficient with Microsoft Office Suite and MacOS systems.
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Self-motivated with excellent interpersonal skills.
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Friendly and strong commitment to customer service.
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Ability to work in a fast-paced environment.
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Able to type 45 WPM or more.
Education and Experience:
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Bachelor’s degree
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At least 1-3 years of customer service management procedures or operations.
Job Types: Full-time
Compensation:
Meneses Law believes in Work Life Balance. Operation hours are from 8 a.m. to 5 p.m. plus 2 Saturdays a month for certain positions.
Being hired by Meneses Law as a Customer Service Supervisor means that you will have the opportunity to:
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Earn $60,000 Salary
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Be part of a positive culture
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Start an incredible career
Benefits for Working at Meneses Law:
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Generous compensation
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Work with state-of-the-art technology
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Name Recognition & Prestige Immigration Law Firm
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Sophisticated, Challenging Work
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Meaningful Career Advancement Opportunities
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Excellent Benefits (Medical (80% ER contribution, Dental (No-Cost to employee), Vision, Life Insurance (Paid), 2 weeks of PTO (Paid Time Off), 10 days of paid holidays).
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Work Life Balance Schedule
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Birthday and Anniversary rewards
