Job Title: Immigration Services Specialist
Job Description
We are seeking an experienced Immigration Services Specialist to join our team temporarily. You will be the primary point of contact for contractors, handling various aspects of immigration services, onboarding, and employee relations. This role combines both back-end and front-end responsibilities and requires strong administrative skills.
Responsibilities
- Serve as the primary point of contact for contractors throughout their assignments, maintaining strong customer and contractor relationships.
- Understand work-based immigration and visa sponsorship, specifically F1, H1, TN visas, and Green Cards.
- Collaborate with Payroll Services Specialists to ensure accurate payroll processes.
- Assist Immigration Specialists and Recruiters with talent retention.
- Create an exceptional onboarding experience for contractors, facilitating communication and completion of all onboarding requirements.
- Conduct first-week service calls to all contractors at the start of their assignments.
- Provide timesheet and expense entry training.
- Manage work order processes and rate confirmations with customers, including auditing and researching rate discrepancies.
- Work closely with the Payroll Team for timecard collection to ensure timely and accurate payroll.
- Collaborate with internal HR on benefits, employee relationships, 401k, etc.
- Identify and resolve contractor-related issues.
- Manage estimated end dates with the Immigration Specialist.
- Perform rate and wage analysis and manage positions on job boards.
- Monitor expiration dates for H-1B visa holders and manage extension of status.
- Communicate expiring work authorization to customers for F1 students and handle RFEs.
- Ensure LCA compliance and document submission for audits.
Essential Skills
- Experience in an administrative or office setting role.
- Customer service experience.
- Strong computer skills, including Microsoft Office and basic Excel.
- Professionalism and strong communication skills.
- Excellent time management and organizational skills.
Additional Skills & Qualifications
- Preferred experience in a call center or office setting customer service.
- Ability to work closely with a team and handle multiple administrative tasks efficiently.
Work Environment
This is a remote position with a preference for candidates close to Troy, MI to join the team onsite 1-2 times per week. Working hours are from 8am to 5pm EST. All necessary equipment, including a laptop, monitor, headset, mouse, and keyboard, will be shipped to your home.
Pay and Benefits
The pay range for this position is $17.00 - $18.00/hr.
Requirements
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Troy,MI.
Application Deadline
This position is anticipated to close on Apr 15, 2025.
About Aston Carter
Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.
Diversity, Equity & Inclusion
At Aston Carter, Diversity And Inclusion Are a Bridge Towards The Equity And Success Of Our People. DE&I Are Embedded Into Our Culture Through
- Hiring diverse talent
- Maintaining an inclusive environment through persistent self-reflection
- Building a culture of care, engagement, and recognition with clear outcomes
- Ensuring growth opportunities for our people
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.
