Jobs search

Operations Manager

DC Affordable Law Firm • Full-time • Washington, DC, US • $85k / year • 2w ago

Status: Full-Time, Exempt Employee

Salary: $85,000

Location: Washington, DC, with hybrid arrangements

Reports to: Chief Operating Officer

Deadline: Applications received by Friday, February 14, 2025 will be given highest priority.

At DC Affordable Law Firm (DCALF),we believe everyone deserves access to justice and that income should never be a barrier to a family’s receipt of high-quality legal representation. DCALF delivers accessible justice to modest-income DC residents who do not qualify for traditional sources of free civil legal services and cannot afford standard representation and fills critical gaps by using innovative programming to expand access to justice and empower lower-income community members with unmet legal needs. DCALF provides a wide-range of no-cost and low-cost family law, probate, estate planning, and immigration legal services to DC residents and individuals navigating DC legal issues. We are fiercely dedicated to leveling the playing field and ensuring historically underserved clients can tackle some of life’s most daunting legal issues with a lawyer by their side.

Position Overview:

DCALF seeks an Operations Manager to assist with the development of operations and administrative systems to support a rapidly growing team of attorneys and administrative staff. The Operations Manager will report to the Chief Operating Officer and will be responsible for a variety of tasks related to Human Resources, IT and tech support, and the day-to-day general operations of the office. While a background in office management is preferred, the Operations Manager position does not require a background in legal services, but, instead, a willingness and ability to learn and gain mastery of the role’s required tasks.

The Operations Manager will be supported, supervised and mentored by the Chief Operating Officer, yet will also have the opportunity for independent work and collaboration as well as management of administrative staff. The selected candidate must be highly organized, adept at interacting with persons from diverse backgrounds, have a strong sense of empathy and professionalism, be able to work independently to meet time-sensitive deliverables, and remain committed to supporting our organization’s race equity initiatives. The Operations Manager will focus on:

Human Resources including but not limited to the coordination of job searches and hiring process; oversight of employee and fellow onboarding and offboarding alongside management of employee personnel files and BambooHR; management of health insurance plans and COBRA alongside 401K and other employee benefits; annual review and update of the Personnel Manual; and oversight and management of the Legal and Administrative Assistant on internal office procedures;
Office Management and IT Support including but not limited to acting as primary point of contact with DCALF’s landlord, ArentFox Schiff, on facility issues, telephone assignments, and furniture and equipment provided by AFS (which requires in-person work at our office a minimum of two days per week on Wednesdays and Thursdays with additional flexibility to be in-office as needed on Mondays, Tuesdays, and Fridays); act as primary point of contact with DCALF’s IT vendor, Technology By Design, to manage software and equipment issues with staff; keep up to date with creation and management of internal staff accounts and passwords; and conduct periodic review of DCALF’s technology operations and provide recommendations for revisions and improvements;
Organizational Leadership and Administration including but not limited to drafting, implementing, and upholding new and existing policies and best practices; fostering growth of an inclusive and equitable workplace; and ensuring staff concerns and questions are communicated to senior leadership team.

This job description is not necessarily an all-inclusive list of job-related responsibilities, duties, skills, efforts, requirements, or working conditions. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the position or to require that other or different tasks be performed as assigned.

Qualifications:

While we understand no single candidate may possess every qualification listed below, the following are considered priority areas:

Minimum of 6 years of experience in operations or office management.
Excellent oral and written communication skills, with the ability to communicate effectively with a wide range of people.
Ability to work well under pressure, multitask, and adapt in a fast-paced environment.
Ability to thrive in a collaborative, team-oriented environment and possess the self-motivation necessary to work independently.
Strong organizational abilities with a detail-oriented and deadline-driven approach to work.
Creativity in identifying and implementing solutions.
Sound independent judgment and decision-making skills.
Willingness to learn and carry out DCALF’s commitments to accessible justice and racial equity.
Willingness to reflect upon critical feedback.
Proficiency with Microsoft 365 and Excel required.
Ability to lead within the organization to staff.
A positive attitude, commitment to camaraderie, and demonstrable leadership skills.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification upon hire.

Compensation & Benefits:

This is a full-time salaried, exempt position. To uphold organizational pay equity standards, the flat salary for this position is $85,000 in the first year of employment. DCALF offers the following benefits:

401(k) retirement plan with 3% employer match.
Medical insurance via DC Health Link and elective dental and vision insurance options via CareFirst.
Generous paid leave that includes 18 days of vacation, winter break closure (Christmas – New Year’s), 20 days of sick leave, and all permanent Federal and local holidays.
Paid parental/family leave through the DC Paid Family Leave Program.
Ongoing training opportunities.

In addition, this position is eligible for DCALF’s Spanish Language stipend of $2,500 annually for a candidate with a demonstrated proficiency in spoken and written Spanish.

Work Environment

DCALFis currently working in a hybrid remote/in-person model. Due to this position’s responsibilities, the selected candidate will be required to work in-person at DCALF’s office a minimum of two days per week consistent with staff and organizational needs. This position may also require participation in occasional evening and weekend events, with notice.

Equal Employment Opportunity

DC Affordable Law Firm is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. DCALF strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, national origin, ethnicity, citizenship, sex (specifically including pregnancy, childbirth, breastfeeding, and related medical conditions), gender identity or expression, unhoused status, age, disability, genetic information, marital status, personal appearance, sexual orientation, family responsibilities, matriculation political affiliation, tobacco use, credit information, status as unemployed, past, current, or prospective service in the uniformed services, or any other characteristic protected under applicable federal, state, or local law.