Global Immigration Coordinator

Rippling • Full-time • San Francisco, CA, US • $56.70k - $110.25k / year • 19h ago

About Rippling

Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.

Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365—all within 90 seconds.

Based in San Francisco, CA, Rippling has raised $1.4B+ from the world’s top investors—including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock—and was named one of America's best startup employers by Forbes.

We prioritize candidate safety. Please be aware that all official communication will only be sent from @Rippling.com addresses.

Rippling’s Employer of Record (EOR) business is scaling rapidly, with operations across 70 countries and growing. As our global customer base expands, the Immigration team is strengthening its operational capabilities to support increasing volume while continuing to deliver timely, high-quality service.

We are looking for a Global Immigration Coordinator to play a central role in the day-to-day operation of our global Employer of Record (EOR) immigration program. This role sits at the heart of immigration case execution, overseeing the full case lifecycle—from intake through resolution—while coordinating closely with internal partners, external legal counsel, and customers across Asia, North America, South America, and Europe.

As the operational owner of the EOR immigration case queue, you will ensure cases move forward on time, stakeholders stay aligned, and issues are surfaced and resolved early. Your work will directly impact response times, customer experience, and the reliability of our immigration operations as the program continues to scale.

This is an exciting opportunity for an immigration paralegal who wants to deepen their global experience and build strong case management and operational expertise in a fast-growing, complex environment. You’ll gain exposure to immigration across dozens of countries and play a hands-on role in shaping how a growing immigration function operates at scale.

What You’ll Do

Act as the primary operational owner for immigration cases, coordinating inputs such as start dates, document requests, signatures, compliance items, and escalations needed to keep cases moving.
Own oversight of the global EOR immigration case queue from intake through resolution, ensuring cases progress against defined milestones and reach completion on time.
Serve as the main customer-facing point of contact for EOR immigration matters, managing ongoing communication and acting as the first point of escalation.
Coordinate across internal partners including HR Coordinators, HR Advisors, Tax, Legal, and Operations to ensure all parties have the information and inputs required to meet case timelines.
Oversee and monitor work performed by outside counsel and supporting coordinators without direct people management responsibility, ensuring alignment, responsiveness, and progress against expectations.
Maintain clear ownership and visibility across active cases, flagging risks, delays, or dependency issues early and driving timely resolution.
Track and report on operational metrics such as time to first response, case timeliness, and volume trends to support SLA monitoring and escalation management.
Identify recurring issues or breakdowns in intake, handoffs, or execution, and recommend practical improvements to case coordination and workflows.
Act as a key operational stakeholder in future workflow and customer experience initiatives, providing input on intake design, response-time standards, and case management processes.

You Have

2+ years of experience as an immigration paralegal, ideally in a law firm or in-house environment; experience supporting multi-country or EOR-related cases is a plus.
Demonstrated experience managing a high-volume immigration caseload, with hands-on responsibility for coordinating a variety of employment-based case types, including NIV cases (e.g., H-1B, TN, E-3) or equivalent skilled worker permits.
Exceptional organizational and project management skills, with strong attention to detail and sound operational judgment to prioritize competing work, meet time-sensitive deadlines, and identify and escalate risks.
Strong written and verbal communication skills, including experience managing external customer communications and providing clear, timely case updates.
Familiarity with platforms such as Salesforce, Jira, or similar tools is a plus. Enthusiasm for learning new technologies is a must.
Comfort working in fast-growing, evolving environments, with the flexibility to adapt as processes and responsibilities change.
A collaborative, solutions-oriented mindset paired with a strong sense of ownership and accountability.
A sense of humor!

Additional Information

Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics, Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email accomodations@rippling.com

Rippling highly values having employees working in-office to foster a collaborative work environment and company culture. For office-based employees (employees who live within a defined radius of a Rippling office), Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee's role.

This role will receive a competitive salary + benefits + equity. The salary for US-based employees will be aligned with one of the ranges below based on location; see which tier applies to your location here.

A variety of factors are considered when determining someone’s compensation–including a candidate’s professional background, experience, and location. Final offer amounts may vary from the amounts listed below.

The pay range for this role is:

63,000 - 110,250 USD per year(US Tier 1)

56,700 - 99,225 USD per year(US Tier 2)

63,000 - 110,250 USD per year(US San Francisco Bay Area)