Job Description
Consultant
Contract: Full-time, permanent
Team: Client Delivery Team – Germany Inbound
Office Location: Sheffield, UK
The role:
Immigration Consultants are responsible for the day-to-day handling of immigration cases for corporate and private clients under the supervision of the Client Delivery Team and Legal Advisory.
They manage assigned cases end to end, act as a primary point of contact for assignees and business contacts, and ensure cases are progressed accurately, efficiently, and in line with agreed client protocols and service standards.
What your day will look like:
Client Relationship Management
- Act as the operational day-to-day contact for assignees and business contacts on assigned cases
- Communicate case progress, requirements, and next steps clearly and professionally
- Manage client expectations in line with agreed protocols and service standards
- Participate in client calls or meetings as required
- Escalate legal or complex issues appropriately to Legal Advisory or Managers
Team Collaboration & Support
- Work collaboratively with Immigration Coordinators, Senior Immigration Consultants, Supervisors and Managers
- Support new joiners through knowledge sharing and guidance
- Cover cases for absent team members as required
- Contribute positively to team culture and collaboration
Case Management & Delivery
- Handle assigned immigration cases from initiation through completion
- Collect and review required documentation from assignees and business contacts
- Monitor deadlines, milestones, and case progress
- Coordinate application submissions with Immigration Coordinators and Legal Advisory
- Follow up with relevant authorities as required
- Review interim and final permits and visas
- Coordinate post-arrival processes with destination service providers
- Prepare final case communications and documentation for clients
- Review billing inputs prior to invoicing to ensure accuracy
Operational & Workflow Management
- Maintain accurate case records and documentation
- Follow established processes, templates, and workflows
- Support prioritisation of urgent or time-sensitive matters
- Identify potential delays or issues and escalate promptly
Quality, Compliance & Risk
- Ensure case handling aligns with internal quality standards and client protocols
- Apply legal guidance provided by Legal Advisory accurately
- Support audits, reviews, and quality checks as required
Client Care
- Supports existing client relationships through consistent service delivery
- Identifies service improvement opportunities and escalates as appropriate
- Supports onboarding of new clients through accurate case execution
- Participates in client service reviews or operational calls as required
Continuous Improvement
- Participate in process improvement and efficiency initiatives
- Identify opportunities to improve service delivery and client experience
- Support implementation of firmwide initiatives at case level
The team:
The Client Delivery Team is responsible for the end-to-end delivery, coordination, and operational management of immigration services for Fragomen’s clients.
The team ensures that client work is executed efficiently, consistently, and in line with agreed service standards, translating legal guidance into structured, high-quality delivery. Client Delivery owns case management, escalation management, workflow oversight, people leadership, client relationships, and commercial performance, and acts as the primary interface between clients, delivery teams, and internal stakeholders.
By combining strong operational discipline with a client-centric mindset, the Client Delivery Team enables scalable, reliable service delivery while ensuring that legal expertise is applied effectively and appropriately through close partnership with Legal Advisory.
The Germany Inbound team is a global group of approximately 45 immigration professionals and attorneys. The team is recognised for delivering exceptional client service to multinational clients supporting a broad range of German inbound immigration and advisory matters. With colleagues based across Germany, the UK, the USA, Singapore and South Africa, the team operates in a highly collaborative, cross-border model.
What we are looking for:
Essential criteria:
- Manages workload effectively in a high-volume environment
- Demonstrates strong organisational skills and attention to detail
- Meets deadlines and service standards consistently
- Works independently while seeking guidance where appropriate
- Takes ownership of assigned case outcomes
- Delivers high-quality service aligned with client expectations
- Communicates professionally with clients and internal stakeholders
- Understands the impact of individual work on client experience
- Communicates effectively in German and English, written and verbal
- Produces clear, accurate, and professional written work
- Keeps Managers informed of progress, issues, and capacity
- Works collaboratively within the Client Delivery Team
- Supports colleagues where capacity allows
- Participates in mandatory training and development activities
- Adheres to Fragomen policies, procedures, and ethical standards
- Maintains confidentiality and professional integrity
- Demonstrates reliability, punctuality, and professionalism
- Commits to continuous learning and development
Preferred criteria:
- German language skills are desirable
What we offer:
A career at Fragomen will provide you with the opportunity to work in an exciting environment for a broad range of clients, where no two days will be the same. You will face interesting challenges, and will work with dedicated, friendly and ambitious people, where providing exceptional client service is at the core of what we do. We are extremely proud of our workforce at Fragomen, and we are fully committed to providing equal opportunities.
At Fragomen, we value our employees and are committed to providing a comprehensive benefits package that supports your well-being and professional growth. Our UK offerings include:
- Competitive Salary: We offer salaries that reflect your skills and experience
- Health and Wellness: A comprehensive employee assistance programme, gym discounts, medical insurance, Headspace membership and wellbeing platforms
- Lifestyle and Savings: Discount platforms, cycle to work scheme, electric car lease scheme, season ticket loans and family support resources
- Protection and Security: Life assurance, group income protection and a workplace pension scheme including a 5% employer contribution
- Time Away from Work: 25 days annual leave, + bank holidays and 3 personal leave days. Enhanced family leave policies, volunteering days and birthday leave
- Professional Development: Access to our e-learning platform, mentoring schemes and training bursaries (where applicable)
- Hybrid Work Arrangements: The Firm operates a global hybrid working policy which supports flexibility. Depending on your role, you can agree with your manager a minimum of two days per week working in your local office. Flexibility is important, and additional days in the office may be required based on your role, and / or team and business need
What to expect:
- Once you have submitted your application, our Talent Acquisition team will review your skills and experience. If these match the requirements of the position, a member of our team will contact you to schedule an initial phone call.
- If shortlisted, you will be invited to participate in our interview process, which will consist of at least two stages, one of which will be conducted in-person. Depending on the role, you may also be required to complete a written assessment.
- After the interviews, we will carefully evaluate all candidates and make our final decision. You will be notified of the outcome and feedback will be provided.
- At Fragomen, we are committed to fostering an inclusive and accessible workplace for all applicants and employees. If you require any specific accommodations or support during the interview process, please let us know, and we will consider what reasonable adjustments are possible to meet your needs
Who we are:
At Fragomen, we are more than a global immigration services provider – we are pioneers shaping the future of mobility. With a passion for navigating the complexities of immigration, we help individuals and businesses transcend borders, unlocking opportunities around the world. As a forward-thinking, global business, we combine deep expertise with innovative technology to craft solutions that not only simplify the immigration process but also drive strategic success for our clients. Whether it is assisting multinational companies or helping people start new chapters in their lives, we are driven by the belief that global movement is the key to unlocking a world of possibilities.
We are proud of our team spirit, and we like to reflect this in the way that we work and everything we do. Our Responsible Business Practices ("RBP") prioritize Fragomen's social responsibility through a cohesive strategy covering five key focus areas: Corporate Social Responsibility, Culture and Inclusion, Sustainability, Well-Being and Pro Bono. Our RBP initiatives offer great opportunities for everyone at Fragomen to feel included, get involved and shape thoughtful initiatives and activities. For more information, please visit our website – https://www.fragomen.com/about/responsible-business-practices.html.
Fragomen is committed to promoting equal opportunities for all employees and applicants, regardless of race, ethnicity, heritage, gender, age, religion, disability, sexual orientation, gender identity or intersex status.
All offers and/or employment contracts are contingent upon the successful completion of the Firm’s pre-employment screening process. This process may include verifying the candidate’s identity, confirming legal authorization to work in the offered position's location, and conducting a comprehensive background check, where permitted by local regulations.
