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Bilingual Receptionist

Landerholm Immigration, A.P.C. • Full-time • Oakland, California, United States • $19 - $24 / hour • 16h ago

Immigration Law Firm Seeking Spanish-Bilingual Receptionist

Do you LOVE being a receptionist?

Do you believe in empowering immigrants?

Do you see yourself thriving as the go-to admininistrative support of a busy law firm?

DO YOU WANT TO HELP WIN 10,000 IMMIGRATION CASES BY 2035?

We are Landerholm Immigration, A.P.C., a Bay Area law firm dedicated to fighting for the rights of immigrants who are facing deportation. We believe in pushing ourselves to be the best of the best in the legal immigration field. We believe in providing an unparalleled client experience. We are passionate, mission-oriented, and results-driven, and we are now searching for a top-notch, Spanish-Speaking Receptionist to join our team!

Benefits and Hours

The starting base salary is $19.50 to $24.50/hr depending on experience. We offer 11 paid federal holidays, medical, dental, vacation, and matching 401K benefits. We build team through happy hours, book clubs, outings, an educational stipend, and all-team training days. Additionally, we will invest in your training and development to turn you into a well-rounded, powerful team member. This position is full-time, Monday through Friday from 8:30-5:30pm.

To learn more about our office, follow this link: https://www.youtube.com/watch?v=e5rJYtcq7nA&t=11s

Please read through the entire post and follow the instructions below.

Core Values

As an organization, we look for the following CORE VALUES in our team members:

Client Experience: Kind, firm, and understanding. Follows through and meets deadlines with clients. Empowers clients.
Growth Mindset: Always looking to grow and improve. Curious. Learns from mistakes.
Passion for Excellence: Committed to doing high quality work. Exhibits professionalism. Goes the extra mile.
Takes Ownership: Takes intiative and gets it done. Resourceful. Owns their mistakes and quickly resolves them.
Win Together: Helps other team members. Team-focused rather than self-focused. Celebrates everyone’s wins.
Be the Example: Exhibits what it means “to be great” in challenging situations. Stays solutions-focused.
Results-Driven: Focused on achieving metrics and objectives, not on excuses. Committed to the end. Exhibits integrity.

Position Responsibilities

As a Receptionist, you will:

Welcome clients with a smile, determine their needs, and direct them properly.
Answer, return, and redirect calls/messages to the appropriate team member.
Process incoming and outgoing mail.
Open and close cases
Maintain and organize common areas in the office.
Reach out to building manager for maintenance issues.
Stock and order supplies.
Schedule appointments and organize the office calendar
Help set up and resolve in-office IT issues/requests (e.g. computers, copiers, printers, video conferencing)
Accept and process payments.
Communicate with clients by phone, email, text, and physical letters.
Handle multiple inquiries/requests from clients and team members.
Print out and organize filings/client contracts for remote team members.
Copy, scan, file, and complete other administrative duties as needed

You are the right fit if you:

Love being a receptionist and can see yourself in this role for the next 2-3 years.
Have a cheerful disposition with strong emotional intelligence. You will be the first person to speak with and greet clients who may be in an emotional or stressful state. You must be able to separate any personal issues from work issues.
Speak, read, and write fluently and in both English and Spanish. Love being the go-to person when a team member needs help
Know how to remain calm and focused even when juggling multiple requests.
Have strong communication skills by phone, video, email/text with diplomacy and professionalism
Are highly organized, efficient, and able to multi-task and work independently.
Can keep confidential information confidential.
Are technology savvy, able to learn new technology quickly, and troubleshoot on your own.
Pride yourself on arriving on time every day. You hate missing a day of work.

Education & Experience:

2+ years of previous receptionist/phone experience in a professional environment preferred.

Proficient in Microsoft Office (Word, Excel, Outlook, Teams) and Adobe Pro. Experience with case management software is a plus.

How to Apply:

To apply, please reply to this ad and . In your cover letter, please do the following:

Answer in English: Describe an experience you had with a receptionist that made a lasting positive impression on you.
Answer in English: How do you embody at least two of our core values? Please give specific examples.
Answer in Spanish: ¿Por qué le gustaría trabajar con inmigrantes?

Job Type: Full-time

Pay: $19.50 - $24.50 per hour

Expected hours: 40 per week

Benefits: