The Center for Family Representation Inc. (CFR) is an award-winning, innovative law and policy organization that serves primarily Black and Brown families and youth in Queens, Manhattan, the Bronx, and Staten Island with an interdisciplinary legal defense model that serves more than 3000 clients every year. CFR was originally founded in 2002 to dramatically change the trajectory of indigent parents being prosecuted by the City’s Administration for Children’s Services (ACS). Our goal is to defend and protect our clients’ rights, reduce the harm of family separation and prevent or minimize the time any child spends in the foster system. CFR provides interdisciplinary family defense with a model that was unique at our founding and that is now being replicated nationally: we assign every client an attorney and a social work staff member, and teams have the support of parent advocates, who are parents with direct personal experience of being investigated and prosecuted by ACS. CFR’s Community Advocacy Project represents parents during a child protective investigation (to avoid court involvement where possible) and assists parents in clearing their names from state maltreatment records.

As an agency committed to securing justice for families, we built the Youth Defense practice (YDP) to defend youth at risk of family separation through incarceration. YDP uses the same interdisciplinary model to represent youth being prosecuted in Queens, Manhattan, and the Bronx in Supreme Court Youth Parts, during Probation Adjustment and in Delinquency proceedings in Family Court. CFR’s Home for Good program provides legal and social work services to clients in immigration, civil legal services and criminal defense matters, to afford clients an efficient and well-coordinated one-stop solution to a range of issues that threaten family stability.

Recognized as experts in our fields, we annually train over 500 practitioners in the city, state and around the country on strategies to promote family preservation and interdisciplinary representation, and we provide community based “Know Your Rights” presentations to parents, youth and service providers. We advocate at the city, state and national level for policies that reduce the harm of family separation, and promote parent engagement and justice for youth and Families.

The Field Operations Administrator provides hands-on operational support across multiple office locations throughout four New York City boroughs. This role is responsible for courier services, basic IT support, facilities and office management assistance, and general operational coordination to ensure offices function efficiently and staff receive timely support.

This position is ideal for someone who is highly dependable, organized, service-oriented, and comfortable traveling daily between locations while managing multiple operational priorities.

Key Responsibilities

Courier & Interoffice Support

Transport documents, equipment, office supplies, mail, and other materials between office locations across four NYC boroughs.
Deliver time-sensitive materials securely and professionally.
Maintain accurate delivery logs and chain-of-custody documentation when required.
Coordinate pickups and deliveries with internal departments and external vendors.
Assist with office setup and distribution of materials for meetings, trainings, and events.

IT Support (Tier 1 / Basic Technical Support)

Assist staff with basic operation/troubleshooting of laptops, phones, printers...
Deploy new or replacement laptops and phones to staff.
Set up workstations, monitors, docking stations, laptops, and peripheral equipment.
Escalate complex technical issues to the IT department.
Track support requests and maintain inventory of technology equipment.
Assist with onboarding and offboarding technology setup for employees.

Office & Facilities Support

Ensure office spaces remain organized, stocked, safe, and operational.
Monitor and replenish office supplies, kitchen supplies, and operational materials.
Coordinate minor facilities issues with building management and vendors.
Support conference room readiness and shared workspace organization.
Assist with inventory management and equipment tracking.
Support emergency preparedness and office safety procedures.

Administrative & Operational Support

Provide general operational support to leadership and administrative teams.
Assist with scanning, filing, records management, and document organization.
Support special projects and operational initiatives as assigned.
Maintain professionalism and confidentiality in all interactions.
High school diploma or GED required; associate degree preferred.
Minimum 2 years of experience in operations, facilities, office support, courier services, or IT support.
Basic knowledge of computer systems, printers, mobile devices, and office technology.
Strong customer service and communication skills.
Ability to travel regularly throughout four NYC boroughs during the workday.
Ability to lift and transport boxes or equipment up to 40 pounds.
Strong organizational and time management skills.
Ability to work independently and manage multiple tasks simultaneously.
Valid driver’s license preferred but not required.
Familiarity with Microsoft Office and Google Workspace preferred.

Preferred Skills

Experience supporting nonprofit, legal services, healthcare, or multi-site organizations.
Experience with inventory tracking systems or ticketing systems.
Knowledge of basic networking and office technology troubleshooting.
Bilingual skills are a plus.

Work Environment & Schedule

Full-time, 5 days per week.
Daily travel between office locations across four NYC boroughs required.
Combination of office, field, and administrative work environments.
Occasional early morning or evening support may be required for operational needs.
Expected to cover for Operations Managers while out of office (i.e. on extended leaves/PTO) as needed.

Core Competencies

Reliability and accountability
Customer service orientation
Problem-solving
Flexibility and adaptability
Attention to detail
Confidentiality and professionalism
Ability to work under pressure and meet deadlines

Physical Requirements

Frequent walking, standing, lifting, carrying, and traveling between sites.
Ability to move office supplies, equipment, and packages.
Ability to use computers and office equipment for extended periods.
Completion of ad hoc assignments, as needed.

Annualized Salary: $72,500–$75,000

In lieu of a cover letter, please submit a brief statement (no more than 250 words) about why you’re interested in working for a parental defense nonprofit.

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Cross-Borough Operations Administrator