Arabic/French Speaking Case Manager

The Center for the Integration & Advancement of New Americans (CIANA) is a social services organization located in NYC in Astoria, Queens. We work to integrate new immigrants from the Middle East/North Africa, South Asia, Latin America, and West Africa, into the socio-economic and civic life of American society while maintaining pride in their cultural heritage.

We are seeking a well-organized, gregarious, and detail-oriented self-starter to join our case management team to provide services to our newly arrived immigrant and refugee families with job/housing assistance, public benefits, education support, healthcare enrollment, information and referrals, and general case management services.

Our Preferred Candidate Will Have:

At least one year of completed college education;
Fluency in Arabic and French (speaking, reading, writing);
Strong organizational skills;
Excellent verbal/written English communication skills;
Experience in case management;
Ability to work independently and as part of a team;
Understanding of immigration issues and ability to work with diverse populations;
Experience with Microsoft Office and Google Suite.

Responsibilities:

Conduct client intakes and psychosocial assessments;
Monitor client progress, provide case management, casework counseling, and follow-up services;
Provide translation/interpretation and case conferencing;
Make referrals to service providers including healthcare, ESL classes, childcare; afterschool programs, immigration legal services, public benefits;
Prepare, maintain, and update client case records in data management system;
Attend trainings, meetings, and represent clients at meetings/appointments;
Advocate and coordinate with service providers, city agencies, and schools on behalf of client families;
Assist with educational and Know Your Rights (KYR) workshops and other tasks as necessary to facilitate delivery of services to clients.

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Arab/French Case Manager