Position Overview
The Consultant, U.S. Immigration is responsible for supporting the delivery and management of U.S. immigration cases for corporate clients and their employees. The role manages cases throughout the immigration lifecycle, provides high-quality case support, coordinates closely with attorneys and internal stakeholders, and ensures cases progress accurately, efficiently, and in line with client expectations and agreed service standards.
As a senior member of the case delivery team, the Consultant serves as a resource for Consultants and junior colleagues by providing guidance on complex matters, identifying potential risks, and supporting consistent quality across U.S. immigration casework. This position is a senior individual-contributor role and does not carry formal people-management responsibility unless separately assigned.
Key Responsibilities
U.S. Immigration Case Management
- Manage a portfolio of U.S. business immigration cases from initiation through completion.
- Coordinate the collection and review of information and supporting documentation required for case preparation.
- Prepare immigration forms, supporting documentation, case materials, and related correspondence for attorney review, as applicable.
- Monitor case progress, filing deadlines, status expiration dates, and outstanding documentation.
- Provide timely and accurate case updates to corporate clients and foreign national employees.
- Support complex, sensitive, or time-critical U.S. immigration matters and escalate potential risks appropriately.
- Coordinate closely with U.S. immigration attorneys regarding case strategy, documentation, review, and filing.
- Maintain complete and accurate case records within the applicable case management system.
Client and Employee Support
- Serve as a primary point of contact for assigned U.S. immigration cases.
- Respond to client and employee inquiries professionally, accurately, and within expected response times.
- Clearly communicate documentation requirements, next steps, anticipated case progression, and outstanding actions.
- Proactively follow up with employees and client contacts to keep cases moving.
- Manage expectations and escalate sensitive, complex, or urgent matters appropriately.
- Deliver a consistently high standard of client service in accordance with agreed service levels.
Quality, Risk, and Compliance
- Ensure U.S. immigration casework is complete, accurate, and prepared to the required quality standard.
- Identify inconsistencies, missing information, or potential case risks before attorney review.
- Follow established client protocols, internal procedures, quality-control requirements, and applicable confidentiality obligations.
- Support file reviews, audits, and remediation activities.
- Ensure correspondence and case documentation are appropriately maintained in the client file.
- Identify opportunities to improve U.S. case processes, templates, and workflows.
Team Support and Knowledge Sharing
- Provide day-to-day guidance to Consultants and junior team members on U.S. cases.
- Assist colleagues with complex case scenarios and documentation requirements.
- Support the onboarding and training of new team members.
- Share knowledge, best practices, and relevant U.S. immigration updates with the team.
- Help maintain consistency and quality across case preparation.
- Serve as an escalation resource before issues require management involvement.
Operational And Commercial Responsibilities
- Manage workload effectively to meet case deadlines and agreed client service levels.
- Ensure work performed is within the agreed scope of service.
- Identify potential out-of-scope activities and escalate them before additional work is undertaken.
- Support accurate and timely billing by ensuring case activities and applicable fees are properly captured.
- Contribute to improvements in efficiency, quality, and consistency across U.S. case delivery.
Required
Qualifications and Experience
- Bachelor's degree or equivalent relevant professional experience.
- Strong experience supporting U.S. business immigration cases in a corporate immigration environment.
- Ability to independently manage a high-volume U.S. immigration caseload.
- Strong understanding of U.S. immigration case processes and documentation requirements.
- Experience working with corporate clients and foreign national employees.
- Experience coordinating case preparation with U.S. immigration attorneys.
- Excellent written and verbal communication skills.
- Strong organizational skills and the ability to manage multiple deadlines and changing priorities.
- Strong attention to detail, sound judgment, and a commitment to quality.
- Ability to identify potential risks and escalate them appropriately.
- Demonstrated ability to support and mentor less experienced team members.
- Professionalism, discretion, integrity, and the ability to maintain confidentiality.
Preferred
- Experience supporting multinational corporate immigration programs.
- Experience using immigration case management systems and related technology.
- Experience contributing to quality assurance, audit, training, or process-improvement initiatives.
Compensation & Benefits
- Hourly Rate: $33.65 - $38.46 (depending on geographic region, internal equity, job-related knowledge, skills, and experience, among other factors)
- Medical, Dental, and Vision Insurance
- 401(k) Retirement Plan with Company Match
- Flexible Spending Accounts and Health Savings Account
- Life Insurance, Short-Term Disability, and Long-Term Disability Coverage
- Company Paid Holidays and Paid Time Off
- Paid Parental Leave
- Pet Insurance
- Travel Assistance Services
- Legal and Identity Theft Protection Plans
- Commuter Benefit Subsidy
- Employee Recognition Programs
- Referral Bonus Opportunities
About Us
CIBT is a leading global provider of immigration and visa services for corporations and individuals, operating in 25 countries worldwide. With more than 30 years of experience, CIBT is the trusted service provider to many of the world’s leading companies, including a majority of the Fortune 500.
CIBT delivers a comprehensive suite of services through two primary brands: Newland Chase, a wholly owned subsidiary specializing in global immigration strategy and advisory services for corporate clients worldwide, and CIBTvisas, a market leader in business and travel visa services for both corporate and individual clients.
Through its global expertise and extensive network, CIBT helps organizations and travelers navigate complex travel and immigration requirements in a fast, convenient, and secure manner.
Equal Employment Opportunity
CIBT is committed to building a diverse, equitable, and inclusive workplace where all employees and applicants are treated with respect and dignity. We provide equal employment opportunities to all qualified applicants and employees without regard to race, color, ethnicity, national origin, religion or belief, sex, gender, gender identity or expression, sexual orientation, age, disability, medical condition, marital or family status, veteran status, genetic information, or any other characteristic protected by applicable local law.
CIBT is committed to providing reasonable accommodations throughout the recruitment and employment process for individuals with disabilities or other accessibility needs. If you require assistance or an accommodation, please contact us at GlobalRecruiting@cibt.com.
