Legalization Consultant

CIBT • Full-time • Washington, DC, US • 1m ago

Position Overview

We are looking for a Legalization Consultant based in Washington, DC to support clients with document authentication, legalization services, and travel document requirements.

This role involves customer service, document processing, legalization and authentication of documents, and communication with clients and government agencies, ensuring submissions are accurate and completed on time.

The successful candidate will review and prepare documentation, manage legalization requests, coordinate submissions and collections, and track progress, while maintaining strong client relationships.

This role is ideal for someone with strong attention to detail, organizational skills, and experience in customer service, administration, or document processing, working in a fast-paced environment.

Responsibilities

Analyzes customer legalization requests to provide clear direction to fulfill requests. Includes but not limited to understanding steps that need to be taken to legalize/authenticate different document types. Ability to review Trade Documents to secure Certificate of Origin along with others
Provides the highest level of service to customers; provides detailed information on available services that align with requirements, assisting the customer in making informed decisions.
Maintain deep content knowledge on all aspects of CIBT’s business process to complete orders, systems capabilities and CIBT policies and procedures
Adhere to office process flows that ensuring maximum efficiencies and productivity
Oversee and manage passport logistics for CIBT to ensure correct submission, collection, Quality Control and return of client’s documentation
Ensure the cash flow process is correctly reconciled and all submissions and collections are accounted for
Maintain performance standards to ensure quality service and optimal performance. Quantitative metrics will include, but are not limited to number of orders completed, number of orders drafted
Ensure that all files are reviewed and despatch arrangements finalized (drafted) for the following working day
Be flexible in shift rotation to create a true sense of team work
Work closely with other areas across the business, to support ongoing improvements and provide input into strategic and tactical plans that enhance, expand and improve our overall customer service and the quality of CIBT Visas’ offering
To undertake all other reasonable duties as requested by the Team Lead, Director
Ensure that all required documents are returned to the applicant in accordance with their date required
Stays abreast of all product/service enhancements, system updates, and changes to requirements; become specialized in the Legal process; maximizing efficiencies and productivity.
To work with professionalism, honesty and integrity maintaining confidentiality
To treat people fairly, with respect, impartially and consistency

Competencies

The following competencies have been identified as critical for success in the role and will be referred to during the assessment, feedback and evaluation process.

Working with people
Delivering results and meeting customer expectations
Deciding and initiating action
Coping with pressures and setbacks
Adhering to principles and values

Essential

Skills and Experience

Proven excellent written and verbal communication skills
Familiarity with Document Authentication processes and procedures including Trade Documents, Apostilles, Translations, Notary and other legalization components.
Ability to work the demanding hours required of the role
Ability to problem solve and use resources available
Excellent organizational and time management skills
Adhere to deadlines and adapt to changing circumstances
Handle high volume while maintaining excellent attention to detail
Monitor own work and self-edit

DESIRABLE

Previous knowledge with Document Authentication or Legalization services
Proven strong analytical ability
Multi-lingual

Compensation & Benefits

Hourly Rate: $23 - $25 (depending on geographic region, internal equity, job-related knowledge, skills, and experience, among other factors)
Medical, Dental, and Vision Insurance
401(k) Retirement Plan with Company Match
Flexible Spending Accounts and Health Savings Account
Life Insurance, Short-Term Disability, and Long-Term Disability Coverage
Company Paid Holidays and Paid Time Off
Paid Parental Leave
Pet Insurance
Travel Assistance Services
Legal and Identity Theft Protection Plans
Commuter Benefit Subsidy
Employee Recognition Programs
Referral Bonus Opportunities

About Us

CIBT is a leading global provider of immigration and visa services for corporations and individuals, operating in 25 countries worldwide. With more than 30 years of experience, CIBT is the trusted service provider to many of the world’s leading companies, including a majority of the Fortune 500.

CIBT delivers a comprehensive suite of services through two primary brands: Newland Chase, a wholly owned subsidiary specializing in global immigration strategy and advisory services for corporate clients worldwide, and CIBTvisas, a market leader in business and travel visa services for both corporate and individual clients.

Through its global expertise and extensive network, CIBT helps organizations and travelers navigate complex travel and immigration requirements in a fast, convenient, and secure manner.

Equal Employment Opportunity

CIBT is committed to building a diverse, equitable, and inclusive workplace where all employees and applicants are treated with respect and dignity. We provide equal employment opportunities to all qualified applicants and employees without regard to race, color, ethnicity, national origin, religion or belief, sex, gender, gender identity or expression, sexual orientation, age, disability, medical condition, marital or family status, veteran status, genetic information, or any other characteristic protected by applicable local law.

CIBT is committed to providing reasonable accommodations throughout the recruitment and employment process for individuals with disabilities or other accessibility needs. If you require assistance or an accommodation, please contact us at GlobalRecruiting@cibt.com