Job Title: Immigration Specialist (Bilingual, English/Spanish)
Location: Family Focus - Aurora
Supervisor: Program Supervisor
Family Focus is your partner in building strong families across Chicago and Northeast Illinois! We're here to support families and their children including emergency assistance, immigration programs, child welfare services, family support services, educational programs, and more. Our goal? To help our community thrive and reach its full potential! With 11 centers around Chicagoland, we're eager to expand our reach and make an even bigger impact. That's why we're on the lookout for passionate individuals who share our vision to join our team as we grow and serve more families. Are you ready to make a difference? We want you to be a part of our journey!
The Immigration Specialist provides direct support to immigrant clients navigating the naturalization and immigration process. This role involves assisting with citizenship applications, conducting eligibility screenings, preparing clients for USCIS interviews, facilitating workshops, and maintaining accurate case records. The specialist works closely with program staff to ensure high-quality service delivery and compliance with grant requirements.
Duties include, but are not limited to:
- Conduct client interviews to determine eligibility for naturalization and other citizenship-related immigration benefits.
- Assist clients in completing and submitting naturalization applications (Form N-400) and related USCIS forms accurately and in a timely manner.
- Assist in preparation of cases such as Adjustment of Status, Removal of Conditions, Family Petitions, Consular Process, U-Visa, VAWA, and Waivers.
- Prepare clients for USCIS naturalization interviews by providing education on the process, practicing interview questions, and explaining required documentation.
- Maintain detailed and accurate case notes, track application status, and update electronic case management systems regularly.
- Facilitate citizenship workshops, study groups, and community outreach sessions to educate participants on the citizenship process, civic responsibilities, and rights.
- Assist in the preparation of reports and documentation required for grant compliance and program evaluation.
- Build and maintain relationships with community partners, USCIS representatives, and other stakeholders to support program goals.
- Stay current with changes in immigration laws, USCIS policies, and naturalization procedures through ongoing training and professional development.
- Perform other tasks as delegated by the program supervisor.
The ideal candidate will have the following education and experience:
- Associate or Bachelor's degree in Social Work, Legal Studies, Public Administration, or related field preferred.
- Minimum of 2 years of experience providing citizenship or immigration-related services, including direct client interaction and application assistance.
- DOJ Accreditation preferred or ability to obtain within 6–12 months.
- Strong understanding of USCIS procedures, eligibility criteria, and related immigration benefits.
- Excellent oral, written, and interpersonal communication skills, with the ability to communicate complex legal information clearly and sensitively.
- Bilingual proficiency in Spanish and English strongly preferred.
- Empathetic, client-centered approach with cultural sensitivity and ability to work with diverse immigrant populations.
- Ability to maintain confidentiality and adhere to ethical standards.
- Flexibility to occasionally work evenings or weekends for workshops or community events.
Salary range: $48,000- 52,000/year.
This is a full-time exempt position
Discover all the benefits we offer to support your well-being and professional growth here:https://www.family-focus.org/career-benefits/
Family Focus is an Equal Opportunity Employer
Keywords: Immigration Services, Support Services, DACA, USCIS, Legal Services.
