Job Description
Contract: Full time, Permanent
Team: UK Inbound
Office Location: 1st Floor, 95 Gresham Street, London EC2V 7NA, United Kingdom
The role:
The role is an opportunity to work directly with a broad range of corporate clients, from large international corporations, to SMEs, across a variety of sectors. However, you’ll be directly responsible for a key global financial services client. This is a unique opportunity to act as a trusted advisor operating as an extension of the client’s Global Mobility and HR teams, combining technical immigration expertise with operational leadership and stakeholder partnership.
You will be predominantly engaged in transactional work, independently expected to manage end-to-end UK inbound matters with full case ownership, exercising sound legal judgment on standard applications and escalating complex or high-risk matters appropriately. The role includes responsibility for defined client workstreams and contributing to continuous improvement across service delivery. Our clients value partnership so place a real focus on establishing close working relationships where we function as an extension of their team. In this core Financial Services role, you will serve as the primary day-to-day contact for designated stakeholders, proactively managing relationships and ensuring delivery within agreed SLAs
You will have the support of Senior Managers as well as administrative support for your day-to-day caseload.
While operating with a high degree of autonomy, you will collaborate closely with Managers and Partners on complex, strategic or escalated matters. In addition, you will have the opportunity to participate in business development activities and be involved in wider Firm initiatives (including government liaison and pro bono work.) The role also requires commercial awareness, including identifying cross-sell opportunities, managing scope appropriately, and contributing to client reporting, training and audit activity.
What your day will look like:
Act as Key Client Contact & Strategic Advisor
- Act as the key point of contact on client accounts, providing clear, confident legal and strategic advice
- Manage and develop client relationships, operating as a trusted advisor within defined workstreams
- Anticipate client needs, proactively identifying risks, compliance gaps or potential escalations before they impact delivery
- Be recognised as a strong technical expert within the team and a reliable escalation point for complex or VIP matters
- Provide informed high-level assessments where matters require referral to specialist teams
Own Case Strategy & Delivery
- Maintain a full caseload in an organised, efficient manner while adhering to deadlines and SLAs
- Deliver consistently high-quality case strategies (drafting, reviewing, counselling) with minimal correction required
- Conduct legal research as required, applying findings accurately and pragmatically
- Proactively flag complex or high-risk matters and escalate appropriately
Lead Operational Oversight & Billing Excellence
- Take responsibility for billing and WIP reports for assigned matters
- Support the Managers in monitoring billing health, reviewing rejections and identifying root causes
- Recommend and implement process improvements to reduce recurring billing issues
- Hold regular WIP reviews with junior colleagues to ensure case progression remains strong
- Ensure Connect records, client protocols and internal systems are consistently accurate and up to date
Support Team Leadership & Development
- Act as technical escalation point for complex matters, providing structured guidance to junior colleagues
- Provide leadership and training to junior team members, supporting onboarding and ongoing development
- Contribute to appraisal discussions and team performance oversight where required
- Share knowledge and best practice to promote consistency across the core financial services client team
Deliver Strategic Client Engagement
- Participate in client reviews, including preparation of reports, meetings, presentations and training
- Lead preparation of ABR/QBR materials and client-facing updates that are accurate, commercially relevant and tailored
- Contribute to compliance audits and client site reviews, leading discussions and identifying actionable improvements
- Identify cross-sell or out-of-scope opportunities and escalate appropriately
The team:
Our UK Inbound team is a diverse team with experienced Directors, Managers, Associates and Consultants. Using their entrepreneurial spirit the team is constantly thinking of new ways to provide industry-leading immigration support. As part of the team, you will work with experienced immigration professionals whilst gaining exposure to senior leadership and Partners in the UK and beyond.
What we are looking for:
Essential criteria:
- Extensive UK Inbound immigration experience
- Experience in advising on corporate immigration matters, with a particular focus on sponsored work visas
- Confident advising client stakeholders and developing business
- Proactive and highly organised with a strong client-facing background
- Attention to detail is key, as is the ability to work autonomously, as well as collaboratively as part of the team
- Strong technical capabilities with a high level of accuracy
- Adaptability with the ability to communicate clearly and concisely
- You will ideally be a self-starter with resilience and strong commercial acumen
- A positive outlook and a solutions-driven focus is crucial
- Demonstrable experience supervising or mentoring junior colleagues
- Strong understanding of billing processes, WIP management and commercial scope control
- Ability to anticipate risk and manage escalations independently
- Confidence operating as a trusted advisor within a sophisticated corporate environment
Preferred skills:
- Experience operating in a client-embedded advisory role
- Exposure to global mobility or EMEA programme coordination
- Experience leading compliance audits or client training
- Familiarity with billing tools such as QTier, WIPPER or rejection dashboards
What we offer:
A career at Fragomen will provide you with the opportunity to work in an exciting environment for a broad range of clients, where no two days will be the same. You will face interesting challenges, and will work with dedicated, friendly and ambitious people, where providing exceptional client service is at the core of what we do. We are extremely proud of our workforce at Fragomen, and we are fully committed to providing equal opportunities.
At Fragomen, we value our employees and are committed to providing a comprehensive benefits package that supports your well-being and professional growth. Our UK offerings include:
- Competitive Salary: We offer salaries that reflect your skills and experience
- Health and Wellness: A comprehensive employee assistance programme, gym discounts, medical insurance, Headspace membership and wellbeing platforms
- Lifestyle and Savings: Discount platforms, cycle to work scheme, electric car lease scheme, season ticket loans and family support resources
- Protection and Security: Life assurance, group income protection and a workplace pension scheme including a 5% employer contribution
- Time Away from Work: 25 days annual leave, + bank holidays and 3 personal leave days. Enhanced family leave policies, volunteering days and birthday leave
- Professional Development: Access to our e-learning platform, mentoring schemes and training bursaries (where applicable)
- Hybrid Work Arrangements: The Firm operates a global hybrid working policy which supports flexibility. Depending on your role, you can agree with your manager a minimum of two days per week working in your local office. Flexibility is important, and additional days in the office may be required based on your role, and / or team and business need
What to expect:
- Once you have submitted your application, our Talent Acquisition team will review your skills and experience. If these match the requirements of the position, a member of our team will contact you to schedule an initial phone call.
- If shortlisted, you will be invited to participate in our interview process, which will consist of at least two stages, one of which will be conducted in-person. Depending on the role, you may also be required to complete a written assessment.
- After the interviews, we will carefully evaluate all candidates and make our final decision. You will be notified of the outcome and feedback will be provided.
- At Fragomen, we are committed to fostering an inclusive and accessible workplace for all applicants and employees. If you require any specific accommodations or support during the interview process, please let us know, and we will consider what reasonable adjustments are possible to meet your needs
Who we are:
At Fragomen, we are more than a global immigration services provider – we are pioneers shaping the future of mobility. With a passion for navigating the complexities of immigration, we help individuals and businesses transcend borders, unlocking opportunities around the world. As a forward-thinking, global business, we combine deep expertise with innovative technology to craft solutions that not only simplify the immigration process but also drive strategic success for our clients. Whether it is assisting multinational companies or helping people start new chapters in their lives, we are driven by the belief that global movement is the key to unlocking a world of possibilities.
We are proud of our team spirit, and we like to reflect this in the way that we work and everything we do. Our Responsible Business Practices ("RBP") prioritize Fragomen's social responsibility through a cohesive strategy covering five key focus areas: Corporate Social Responsibility, Culture and Inclusion, Sustainability, Well-Being and Pro Bono. Our RBP initiatives offer great opportunities for everyone at Fragomen to feel included, get involved and shape thoughtful initiatives and activities. For more information, please visit our website – https://www.fragomen.com/about/responsible-business-practices.html.
Fragomen is committed to promoting equal opportunities for all employees and applicants, regardless of race, ethnicity, heritage, gender, age, religion, disability, sexual orientation, gender identity or intersex status.
All offers and/or employment contracts are contingent upon the successful completion of the Firm’s pre-employment screening process. This process may include verifying the candidate’s identity, confirming legal authorization to work in the offered position's location, and conducting a comprehensive background check, where permitted by local regulations.
