The PG Difference
PG is a Minority and Veteran Owned Workforce Solutions company. Our culture and our brand are built around our people-first mentality. We place an emphasis on building relationships and getting to know our PG community and business before we train employees on their day-to day jobs. Our goal is simple, to help our employees build a network of lasting relationships based on trust and respect for each other. This allows us to foster an environment that supports employees' choices to balance what’s most important to them. Our hybrid environment provides employees opportunities to connect, develop, and succeed, while still giving them autonomy and flexibility to work remotely or from a local office based on their needs.
We believe that everyone’s voice matters regardless of their role or tenure. Within PG, employees have access to leadership of all levels and the opportunity to give and receive feedback to influence change in both formal and informal ways. We also like to have quite a bit of fun along the way!
Job Description
- Primary point of contact for our contractors throughout the duration of assignment. Building and maintaining strong customer and contractor relationships
- Have a basic understanding of work-based Immigration and visa sponsorship, specifically with F1, H1, TN visas, and Green Cards
- Work with Payroll Services Specialists (PSS) on any follow up needed with the contractor to ensure an accurate payroll process.
- Partner with the Immigration Specialist and Recruiters to help with talent retention.
Responsibilities
Onboarding and first week quality:
- Responsible for creating an uncommon on-boarding experience for contractors
- Facilitate onboarding process including communication to contractor and completion of all onboarding requirements
- First week service calls to all contractors at the start of their assignment
- Timesheet/Expense entry training
- Manage work order process and rate confirmation with customer
- Audit and research rate discrepancies
- Update and communicate cost drops
Employee Relations
- Partner closely with Payroll Team for timecard collection to ensure timely and accurate payroll.
- Partner with internal HR regarding issues around benefits, employee relationships, 401k, etc.
- Identify and resolve contractor related issues
- Partner with Immigration Specialist to manage estimated end dates
Foreign National Operations
- Initiate and manage the Green Card process
- Review and analyze resumes for Green Card Applicants
- Rate and wage analysis Post & Manage positions on Job Boards
- Track the expiration dates for H-1B visa holders
- Initiate and manage extension of status for H-1B visa holders who are approaching their expiration date
- Manage and communicate expiring work authorization to customer for F1 student
- Manage and communicate RFE
- Manage the LCA compliance process and ensure documents are collected and submitted for audit
Requirements
- Exceptional Customer Service Skills & Experience
- Immigration experience is nice to have but not preferred
- Strong ability to display organizational skills
- Attention to detail and process oriented
- Strong Computer Skills in MS Word & Excel
- Customer Service or Recruiting experience is preferred but not required.
Unique Benefits
We believe everyone deserves the opportunity to succeed. This is why it is so important to us that our employees’ have access to a wide variety of development options to help them become better professionals and people. This includes informal opportunities for self-development, skills-based development, and formal training. The opportunities are endless, highlighting some of our options below:
- Our hybrid environment provides autonomy and flexibility to work remotely or from a local office based on team need
- Degreed Online Learning Platform
- Employee Development Program offering learning opportunities for varying levels of experience
- Tuition Reimbursement for both Undergraduate and Graduate Degrees
- 1k Treat Yourself Account (after 6 months’ employment)
- Free Book Program (Yup, free books sent right to your door!)
- Internal development lunches and Snack Chats (Yes.. snacks!)
- Annual Training Fund
- Community Service Hours
- 20 Days PTO (Not Including Observed Paid Holidays!)
Populus Group is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email ClimberHR@PopulusGroup.com for other accommodation options. However, if you have questions about this position, please contact PGinternalrecruiting@populusgroup.com.
