Company Description

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Job Description

The Global Mobility Manager is the operational backbone of ServiceNow's US immigration and global mobility programs. In this role, you'll manage the day-to-day execution of immigration petitions, handle wet signature coordination for visa applications, and support the strategic initiatives of our Global Mobility team.

You'll partner with our immigration vendors, internal teams (Global People, Finance, Legal), and employees to ensure smooth, compliant processing of global mobility matters. This is a high-visibility, detail-oriented role where accuracy, compliance, and employee experience directly impact hiring timelines and business growth.

If you're organized, proactive, and passionate about supporting employees through their immigration and relocation journey, we want to talk with you.

Key Responsibilities

US immigration and petition management

Manage end-to-end US immigration case processing, including preparation, tracking, and coordination with immigration vendors and legal partners.
Prepare and organize documentation packages for visa petitions and employment-based immigration matters.
Coordinate wet signature collection from employees, managers, and authorized company signers for immigration forms and petitions.
Maintain accurate case files and timelines, ensuring all deadlines are met and compliance requirements are satisfied.
Track petition status with vendors and government agencies; provide timely updates to employees and hiring managers.
Support US work authorization verification and I-9 compliance processes.

Program operations and employee support

Serve as a primary point of contact for employees navigating immigration and relocation matters; respond to inquiries with accuracy and empathy.
Coordinate with HR Business Partners, Finance, and Talent Acquisition on immigration-related logistics and timelines.
Manage relocation logistics for employees, including vendor coordination, expense tracking, and policy compliance.
Maintain organized records and documentation; ensure data accuracy in immigration and mobility systems.
Assist with visa sponsorship onboarding and communication to new international hires.

Process improvement and compliance

Identify process bottlenecks and inefficiencies; escalate recommendations to the Senior Manager of Global Mobility and Immigration for continuous improvement.
Stay current on US immigration law changes, policy updates, and compliance requirements that impact ServiceNow's programs.
Prepare reports and dashboards on case status, timelines, and program metrics to support decision-making.
Support audit requests and compliance verification from legal, tax, or regulatory partners.
Document processes and create workflows to support team consistency and knowledge sharing.

Technology and tools

Become proficient in immigration case management systems, ServiceNow platforms, and other tools used for program execution.
Explore automation and AI-tool opportunities to streamline repetitive tasks and improve accuracy.
Maintain organized digital filing systems and ensure data is easily accessible to the team.

Qualifications

To be successful in this role you have:

3-5 years of experience in immigration support or global mobility.
Demonstrated experience preparing and coordinating visa petition documentation.
Exceptional organizational and attention-to-detail skills; ability to manage multiple cases and deadlines simultaneously.
Strong written and verbal communication skills; ability to explain complex immigration matters clearly to non-specialists.
Proficiency with Microsoft Office (Word, Excel, Outlook) and ability to quickly learn new software tools.
Understanding of US immigration compliance requirements.
Proactive problem-solver who identifies issues early and escalates appropriately.
Strong interpersonal skills and commitment to supporting employees with empathy and professionalism.
Preferred qualifications
Direct experience with wet signature collection and petition preparation for US employment-based visas.
Familiarity with immigration case management platforms or HR information systems.
Experience supporting M&A, office relocations, or other high-volume mobility events.
Experience with relocation management systems or vendor coordination.
Knowledge of US immigration law, USCIS processes, and US work authorization requirements.
Experience working in a fast-paced, high-growth technology or SaaS environment.

JV19

For positions in this location, we offer a base pay of $102,300 - $179,000, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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