Job Description: Mobility Specialist

Location: Marlborough, Massachusetts, USA

Work Model: Hybrid

Function: Human Resources – Global Mobility & People Operations

Department: People & Culture

Experience Required: 4–7 Years

1. Position Summary

The Mobility Specialist will be responsible for managing end-to-end immigration and mobility processes for employees across the United States and Canada. This role will serve as the primary point of contact for employees, managers, external immigration counsel, and internal stakeholders, ensuring regulatory compliance, a seamless employee experience, and operational excellence across all mobility programs.

The ideal candidate will possess strong knowledge of U.S. and Canadian immigration processes, employment-based visa programs, compliance requirements, vendor management, and process optimization initiatives. The role will also partner closely with HR, Compensation, Legal, and business leaders to ensure immigration filings align with regulatory requirements and organizational needs.

2. Key Responsibilities

A. Immigration & Mobility Management

Manage end-to-end employment-based immigration processes across North America, including the United States and Canada.
Coordinate and oversee visa and work authorization programs, including:H-1B
L-1
OPT/STEM OPT
TN
E-3, where applicable
Permanent Residency/Green Card processes
Canadian work permits and immigration programs
Serve as the primary liaison between employees, managers, external immigration counsel, and relevant government agencies.
Track immigration case progress and ensure timely completion of filing requirements and key milestones.
Monitor visa and work authorization expiration dates and proactively manage renewals and extensions.

B. Compliance & Regulatory Oversight

Ensure compliance with immigration regulations, internal policies, and applicable government requirements.
Support local compliance activities and assist in drafting, reviewing, and communicating HR policies.
Review Labor Condition Applications (LCAs), prevailing wage documentation, and supporting immigration documents before submission.
Coordinate the posting, execution, and maintenance of required compliance records and Public Access Files.
Partner with Legal, HR, and external immigration counsel to monitor regulatory changes and implement necessary process updates.
Maintain accurate, audit-ready documentation and support internal and external immigration audits.

C. Compensation & Job Alignment

Partner with the Compensation team to ensure salary structures align with prevailing wage requirements, Department of Labor (DOL) regulations, and applicable immigration guidelines.
Review job descriptions, job duties, and organizational structures to ensure consistency with immigration and visa requirements.
Collaborate with hiring managers to validate and document job responsibilities for immigration filings.

D. Employee Support & Stakeholder Management

Provide guidance and support to employees throughout the immigration lifecycle.
Resolve employee inquiries within established Service Level Agreements (SLAs), turnaround times (TATs), and standard operating procedures (SOPs).
Draft, review, and issue immigration-related letters and supporting documentation required for visa appointments, travel, and government filings.
Conduct immigration awareness sessions and provide policy guidance to employees and managers.

E. Vendor & Attorney Management

Manage relationships with external immigration attorneys, consultants, and service providers.
Coordinate case initiation, document collection, review cycles, and filing submissions.
Track immigration-related expenses and vendor invoices, ensuring accurate and timely processing and payment.
Maintain accurate immigration trackers, reporting dashboards, and case management records.
Monitor vendor performance and service delivery against agreed service standards and SLAs.

F. Process Improvement & Automation

Review existing immigration and mobility processes and identify opportunities for optimization.
Drive automation initiatives and leverage AI-enabled solutions to improve operational efficiency, employee experience, compliance monitoring, and reporting.
Develop, maintain, and update SOPs, process documentation, and knowledge repositories.
Generate regular reports, metrics, and dashboards to support leadership decision-making.

G. HR Operations Support

Support broader HR operational activities and special projects as required.
Collaborate with HR teams on employee lifecycle processes, compliance initiatives, and organizational projects.
Assist with office administration and employee engagement activities when needed.

3. Required Qualifications

Bachelor's degree in Human Resources, Business Administration, Legal Studies, or a related field.
4–7 years of experience in U.S. immigration, global mobility, or HR operations.
Strong knowledge of U.S. immigration programs and processes, including:H-1B and L-1 visas
OPT/STEM OPT
PERM labor certification
I-140 immigrant petitions
Adjustment of Status (AOS)
Permanent Residency/Green Card processes
Working knowledge of Canadian immigration regulations and work permit processes.
Experience partnering with external immigration counsel and managing complex immigration case portfolios.
Knowledge of DOL regulations, prevailing wage requirements, LCAs, and immigration compliance practices.
Experience managing vendors, budgets, invoices, and service-level agreements.
Strong analytical, organizational, problem-solving, and project management skills.
Excellent written and verbal communication skills.

4. Preferred Qualifications

Experience supporting global mobility programs within a high-growth technology or consulting organization.
Experience with immigration case management systems and Human Resources Information Systems (HRIS).
Knowledge of AI tools, workflow automation technologies, and process digitization.
Familiarity with global mobility policies, employee relocation programs, and cross-border mobility processes.

5. Success Measures

Success in this role will be measured against the following key performance indicators:

Immigration Compliance: Maintain full compliance with applicable immigration regulations and ensure audit readiness.
Timely Filings & Renewals: Ensure visa filings, extensions, and renewals are completed within required timelines.
Employee Query Resolution: Meet established employee query turnaround times and service-level commitments.
Documentation Accuracy: Maintain accurate, complete, and up-to-date immigration documentation, trackers, and case records.
Vendor Performance: Ensure effective vendor management, service delivery, and invoice governance.
Process Improvement: Successfully implement process optimization, automation, and AI-enabled initiatives.
Stakeholder Satisfaction: Maintain high levels of employee, manager, and internal stakeholder satisfaction.

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