Job Description:

Responsibilities and duties:

U.S immigration & international transfer case management, including assessments and initiations.
U.S immigration program support: work closely with immigration counsel, document review, PERM process, invoice processing, etc.
Liaise with employees, candidates & managers on U.S. immigration and relocation inquiries.
Serve as an immigration and relocation subject matter expert for customers and partners.
Contribute to educational content, communications, and trainings.
Assist with complex issue resolution facilitated through stakeholder discussions that balance business needs, employee experience and risk.
Review and support critical issues and exception requests.
Partner with internal cross-functional teams and external supplier partners to develop process and system improvements.
Provide and receive coverage for teammates as needed (and cross-train accordingly).
Develop and maintain a positive and professional working relationship with all members of the team, customers, clients, and all service partners through timely, accurate and professional communication.
Contribute to the global program’s priorities & objectives and provide innovative ideas for improvements and efficiencies.
Manage the delivery of mobility services per processes established by client’s Global Mobility program owners in immigration and relocation.

Requirements:

Bachelor’s degree in human resources, psychology, communications, or a related field; or equivalent practical experience.
At least 5 years’ U.S. immigration experience required, including H-1B Cap and PERM
Experience with J-1’s
Strong U.S. immigration knowledge.
Strong communication skills.
Strong project management, planning, and organizational skills.

Skills to be Successful:

Ability to learn quickly, work independently, and deal successfully with ambiguity.
Ability to prioritize competing tasks in a fast-paced environment
Ability to think through end-to-end solutions to improve the processes through the mobility lifecycle.
Ability to work effectively with data, analyze and present insights, develop and deliver presentations of key results.
Ability to maintain the highest level of confidentiality and apply excellent judgement.
Ideal candidate must be resourceful, adaptable, self-motivated, and a trusted advisor to clients at all levels of the company.

Desired Skills:

2-3 years of relocation/mobility experience
Systems: ServiceNow, Workday, SharePoint, AI systems such as Claude, Copilot etc.
Vendor management experience

MW Partners

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