The Customer Development Representative at Fibi Law Firm is a dynamic, self-motivated individual focused on expanding the firm's sales within a specific market territory. This role involves nurturing existing customer relationships to drive organic growth and profitability through the sale of additional services and products. Responsibilities include administrative support to the legal team, customer issue resolution, and strategic market development in collaboration with the Management team. The role demands excellent attention to detail, strong communication skills, and the ability to work in a fast-paced environment.

About Fibi Law Firm

FIBI Law, meaning FOR IMMIGRANTS BY IMMIGRANTS, is a law firm created to solve the problem of lawyers that are not sensitive to the difficulties experienced by immigrants in the United States. We are a team of lawyers and licensed legal professionals practicing immigration law.

Description

This Role is for a motivated, self-driven individual responsible for the increase of existing Fibi Law Firm sales in a dedicated market territory. As a Customer Development Representative, you will leverage warm relationships with existing customers to increase overall organic growth and profitability by selling additional products and services.

Responsibilities Of the Customer Development Representative

Provide administrative support to the legal team including lawyers and paralegals.
work with back-office operations to resolve customer issues and help create solutions to help the customer experience.
Assist existing clients by identifying opportunities and leveraging their current partnership with Fibi Law Firm by offering additional services, products and solutions.
Work with the Management team to develop strategies to further develop our market share.
Conduct presentation meetings with potential clients as needed.
Responsible for reaching 50 client per week, including Facility walk-ins.
Communicate with clients.
Locate and develop relevant information.
Scan, e-file and Document Intakes from Customers.
Ensure that any incoming correspondence is organized into the proper case file.
Create and maintain case files in the OneDrive platform
Solve customer issues efficiently and effectively with kindness
Act as the voice of the customer by identifying and communicating customer pain points or opportunities to the paralegal team.
Assist other TMs in their roles as needed
Provide gatekeeping, administrative and document support to attorneys
Assist attorneys with overseeing and facilitating the day-to-day activities
Answer telephone line, take messages or providing information as appropriate
Open and close files as necessary, promptly handling the filing of legal or other administrative materials
Assist with additional ad hoc projects as needed
Diligently maintain and manage attorneys’ calendars for all appointments including meeting coordination, client service, expense reports and time entry.
Monitor, manage, and conduct communication with clients, other legal assistants, paralegals, judicial assistants, opposing counsel, and experts through email, telephone, and mail

Qualifications

Excellent attention to detail
Ability to work in a fast-paced, high-volume environment
Ability to work independently and problem solve
Experience in a support/service role for a financial services company
Strong written and verbal communication skills
Ability to provide exceptional live service, both in‐office and remote
Familiarity with financial services and the stock market
Ability to think critically and apply logical problem‐solving skills to isolate and resolve issues
Attention to detail and strong analytical skills
Must be able to act independently and be self‐motivated
The ability to quickly defuse customer anxiety through exceptional customer service skills
Bachelor’s Degree from an accredited institution resistant Bi‐lingual (English / Mandingo)

A Career with Fibi Law Firm Offers

Training: With the most in-depth training platform in the industry, our employees get top quality skills training designed to enhance their performance and assist them with their career potential and advancement.

Career Mobility: We’re a growing company offering significant avenues for personal development and growth, andproviding for continued career progression. Some companies like to promote from within, we love to!

Technology: Fibi Law Firm has many cutting edge Petition tools and innovative programs are designed with one purpose in mind – to help you succeed.

Family Culture: Our unique family-like culture is what makes Fibi Law Firm an organization that stands out from the rest.

Diversity: At Fibi Law Firm, you'll find an environment packed with different cultures, personalities, and backgrounds because we know it takes many kinds of people to make us successful.

Fibi Law Firm is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws.

Salary

$19 - $20 per hour

Fibi Law Firm

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