T.

Skills

Immigration

U.S. Immigration Law (INA / 8 CFR)
Immigration Benefits Adjudication
Employment-Based Immigration
Naturalization
Fee Waiver Adjudication
Fraud Detection & Referral
Immigration Case Management Systems
Immigration Intake / Lockbox Operations
AILA Liaison & Stakeholder Engagement

Operations & quality

Quality Assurance & Quality Control
Process Improvement (Lean Six Sigma Master Black Belt)
SOP Development
Root Cause Analysis
KPI Dashboards & Performance Reporting
Audit & Corrective Action Programs
Change Management
Continuity of Operations (COOP)
PII / Data Privacy Compliance

Leadership & management

Team Leadership (teams up to 60)
Coaching & Performance Management
Hiring & Talent Development
Project Management
Agile / Scrum
Executive Briefings

Vendor & contract management

Vendor Management & Governance
Contract Oversight (Contracting Officer's Representative)
Budget Management
Federal Acquisition Regulation (FAR)

Tools

Microsoft Word, Excel, PowerPoint, Outlook
Microsoft Project (certified)
Power Automate
SharePoint
Salesforce
Jira
Monday.com
Visio
Mural
Archer GRC
ServiceNow

About

Immigration operations leader with 27 years of progressive experience across INS and USCIS, and one of few professionals who has worked every major part of the immigration benefits system: the port of entry, the field office, intake, and headquarters.

I began as an Immigration Inspector at MSP International Airport and then served as an Adjudications Officer. For 10 years I was a Supervisory Immigration Services Officer, overseeing adjudications quality, representing USCIS at AILA meetings, and serving as Acting Field Office Director. At the USCIS Lockbox, I led intake operations processing 10 million transactions and $4 billion a year, including management of the JPMorgan vendor relationship. As Enterprise Process Improvement Chief at headquarters, I led transformation across a 30,000-person workforce: I designed tools adopted as national SOP, freed $35 million on a single project, and ran an audit program spanning 160+ offices.

After retiring from USCIS, I spent a year as Senior Quality Manager at Fragomen, owning quality for a Fortune 5 client's immigration program across U.S. and overseas offices, and built automation that reduced rejections to near zero.

Lean Six Sigma Master Black Belt. Open to immigration operations, quality, and process leadership roles with law firms, corporate mobility teams, and government contractors.