JobID: 2030

Position Type:
Support Staff

Date Posted:
1/10/2025

Location:
Rock Valley College

Position Title: Welcome Center Specialist
Department: Refugee & Immigrant Services (RIS) (RTP)
Division: College Readiness/Learner Supports (CRL)
Employee Status: Full-time, (Grant-funded through 06-2025)
Group: Support Staff Association (SSA-Union)
Grade: 9
Salary: $19.00-$20.00 (40 hours a week)
FLSA: Non-Exempt
Revised: 12/2024
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Reporting Relationships
Reports to: Immigrant Welcome Center Coordinator
Supervision Exercised: None

Job Summary
Assist with the direct services to clients in need and outreach the program to develop new clients, new contacts, including providing community informational sessions, outreach, application service, referral to community services for immigrant families and advocacy.

Essential Duties and Responsibilities include the following. Related duties may be assigned.

Research community services for immigrant families for Welcome Center

Screen for eligibility to connect clients to community services.

Maintain and develop a network with other community services.

Document client interaction utilizing electronic management systems

Attend programmatic meetings and outreach events.

Outreach and informational sessions for Welcome Center.

Attend trainings regarding Immigration Law.

Act as a resource for agencies, schools, councils, etc. for Welcome Center with information related to Immigration and community services.

Assist with crisis intervention and daily needs of Welcome Center participants.

Keep informed of local immigrant community needs and provide referral resources for services needed.

Show flexibility and understanding in dealing with persons from diverse, social, economic, and educational backgrounds.

Exhibit strong interpersonal skills with the ability to build positive relationships (including with outside agencies).

Able to multi-task.

Conduct workshops.

Establish and maintain effective relationships with persons contacted in the course of work using tact and courtesy.

Other duties as assigned.

Regular attendance is expected.

Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Minimum Qualifications
High School Diploma required. Some College Experience is preferred.

Bilingual (Spanish preferred) (Swahili, Arabic, French considered)

One year or more social service agency work, preferred; or in-person customer service experience considered

Work Environment
While performing the duties of this job, the employee regularly works in an office setting.

Physical Demands
Physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:

While performing the duties of this job, the employee is regularly required to use hands and fingers to handle, feel, or operate objects, tools or controls, and reach with hands and arms. The employee is frequently required to stand, talk and hear.

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Welcome Center Specialist