Job No: 540026
Work Type: Full Time
Location: Main Campus (Gainesville, FL)
Categories: Human Resources, Office/Administrative/Fiscal Support, Veteran's Preference Eligible, Legal/Audit Services/Compliance
Department: 20010000 - IP-INTERNATIONAL CENTER-GEN
Job Description
Classification Title:
Immigration Specialist I
Classification Minimum Requirements:
Bachelor's degree in an appropriate area and one year of relevant experience; or an equivalent combination of education and experience.
Job Description:
Phone Reception & Communication
- Serve as the primary point of contact for all incoming calls to F-1 International Student Services (ISS), managing a high call volume with professionalism, delivering exceptional customer service through professionalism, cultural sensitivity, patience, and clear communication.
- Stay current on university procedures, ISS workflows, and FAQs to ensure consistent, accurate messaging.
- Triage (responding or redirecting) inquiries from international students, faculty, staff, and prospective students, providing accurate information and directing complex issues to the appropriate advisors or UF staff.
- Provide general guidance on F-1 immigration processes in compliance with institutional policies and federal regulations.
F-1 Immigration Processing & SEVIS Support
- Serve as a Designated School Official (DSO) in compliance with federal regulations, as required by federal regulations.
- Process and issue Forms I-20, including travel signatures, replacement I-20s, financial updates, program/major changes, and dependent information updates.
- Perform SEVIS data entry and updates to maintain accurate student records; assist with data tracking and reporting. Ensure consistency between SEVIS records and supporting documentation. Assist with OPT reporting requirements, STEM OPT Validations, and cap-gap-related requests.
- Identify complex cases and escalate them to senior staff or submit SEVIS Help Desk tickets as appropriate.
- Ensure ongoing compliance with Department of Homeland Security regulations and university policies.
Serve as back-up for processing student support/verification letters. Assist in managing shared calendars and scheduling appointments.
Expected Salary:
$20.00-$22.00/hour
Required Qualifications:
Bachelor's degree in an appropriate area and one year of relevant experience; or an equivalent combination of education and experience.
Must be eligible to serve as a Designated School Official (DSO) as required by federal regulations (see DHS guidelines: https://studyinthestates.dhs.gov/schools/get-started/designated-school-official
)
Preferred:
Strong interpersonal, verbal, and written communication skills; experience providing high-volume customer service, reception, or administrative support.
Experience in international student services, higher education, or a related field; working knowledge of F-1 immigration regulations and SEVIS, with the ability to apply regulations and policies accurately.
Excellent organizational, time management, and multitasking skills; able to manage multiple priorities with attention to detail in a fast-paced environment.
Familiarity with university systems and standard office software; ability to maintain confidentiality and handle sensitive information with discretion (subject to FERPA).
Special Instructions To Applicants:
In order to be considered, you must upload your cover letter and resume.
Application must be submitted by 11:55 p.m. (ET) of the posting end date.
This position is eligible for Veteran's preference. If you are claiming Veteran's preference, please upload a copy of your DD 214 Member Copy 4 with your application for consideration. See our Veteran's Preference Page for more specific information.
Must be eligible to serve as a Designated School Official (DSO) as required by federal regulations (see DHS guidelines: https://studyinthestates.dhs.gov/schools/get-started/designated-school-official
)
Health Assessment Required:
No
Applications Close: 07 June 2026
To apply, visit https://explore.jobs.ufl.edu/en-us/job/540026
Our Commitment:
The University of Florida is an Equal Employment Opportunity Employer.
Hiring is contingent on eligibility to work in the U.S. The University of Florida is a public institution and is subject to all requirements under Florida Sunshine and Public Record laws. If an accommodation due to a disability is needed to apply for this position, please call 352-392- 2477 or the Florida Relay System at 800-955-8771 (TDD) or visit Accessibility at UF.
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