Job Description
Contract: Permanent
Team: Nomadic
Office Location: Nairobi, Kenya
The role:
A Junior Immigration Consultant at Fragomen in Nairobi plays a key role in supporting the successful delivery of immigration services under the guidance of Senior Consultants and Managers. On a daily basis, the role involves preparing and drafting visa and permit applications, monitoring workflows, and updating the firm’s immigration management system within established service level timelines. The Junior Consultant acts as a first point of liaison with clients - responding to calls and emails professionally, while also conducting research, compiling documentation, and escalating issues as needed.
The position works independently on standard cases while gaining exposure to more complex matters and collaborates across internal teams to enhance efficiency. Strong communication, attention to detail, time management, and a client-focused mindset are essential. Previous experience in visa processing is beneficial but not mandatory, as Fragomen provides structured support and development.
What your day will look like:
- Adhere to office process flows to achieve maximum efficiency and productivity
- Ensure that all Service Level Agreement standards are met or exceeded
- Update and maintain applications within our technology platforms, ensuring all applications are processed within the required SLAs
- Answer directed calls and emails in a timely and professional manner, within the required SLA’s
- Ensure that all key emails and benchmarks are updated within the timeline of CRM
- Form completion and administrative support for external offices
- Provide accurate information to clients upon their visa request, with support
- Be able to identify service issues and escalate to Manager / Consultant/ Supervisor as appropriate
- Researching tasks as delegated by Manager / Consultant/ Supervisor
- Ensure that any cases allocated to them are invoiced in a timely manner
- Maintain deep content knowledge based on all aspects of Nomadic's business process to complete orders, systems capabilities and company policy and procedure
- Provide cover to other caseworkers on leave as required by the Manager
- Ensure all applications are opened and processed within the specific times frames
- To undertake all other reasonable duties / additional projects as requested by the Manager / Consultant/ Supervisor
What we are looking for:
Essential criteria:
- A bachelor’s degree in Business Administration, Communication or a related field from a recognized university
- At least 1-2 years previous experience in immigration, compliance, or a similar role in a client focused immigration solutions provision environment
- Proven ability to build and maintain professional relationships with stakeholders, including clients
- Strong attention to detail and organisational skills, with the ability to manage case-related documentation accurately
- Ability to handle multiple tasks and deadlines in a structured, fast-paced environment
- Strong written and verbal communication skills
- Professionalism, punctuality, and discretion when working with confidential information
- A proactive and accountable approach to work, with the ability to work independently and follow through on responsibilities
- A positive and dependable team player who contributes to a strong team culture
Preferred skills:
- Familiarity with the Kenyan immigration process and relevant authorities such as the Department of Immigration Services is advantageous
- Experience using immigration casework, workflow, or document management systems
- Exposure to legal, compliance, or professional services environments
- Willingness to take initiative in improving day-to-day processes or supporting peers
What we offer:
A career at Fragomen will provide you with the opportunity to work in an exciting environment for a broad range of clients, where no two days will be the same. You will face interesting challenges, and will work with dedicated, friendly and ambitious people, where providing exceptional client service is at the core of what we do. We are extremely proud of our diverse workforce at Fragomen, and we are fully committed to providing equal opportunities.
At Fragomen, we value our employees and are committed to providing a comprehensive benefits package that supports your well-being and professional growth. Our Kenya offerings include:
- Competitive Salary: We offer salaries that reflect your skills and experience
- Health and Wellness: A comprehensive employee assistance programme, private medical insurance and Headspace membership
- Protection and Security: Retirement, death in service, permanent total disability, critical illness and last expense benefits
- Time Away from Work: In addition to 21 days annual leave and public holidays, we offer birthday leave and study leave
- Professional Development: Access to our e-learning platform, mentoring schemes and training bursaries (where applicable)
- Hybrid Work Arrangements: The Firm operates a hybrid working policy which supports flexibility. Depending on your role, you can agree with your manager a minimum number of days per week working in your local office. Flexibility is important, and additional days in the office may be required based on your role, and / or team and business need.
What to expect:
- Once you have submitted your application, our Talent Acquisition team will review your skills and experience. If these match the requirements of the position, a member of our team will contact you to schedule an initial phone call.
- If shortlisted, you will be invited to participate in our interview process, which will consist of at least two stages, one of which will be conducted in-person. Depending on the role, you may also be required to complete a written assessment.
- After the interviews, we will carefully evaluate all candidates and make our final decision. You will be notified of the outcome and feedback will be provided.
- At Fragomen, we are committed to fostering an inclusive and accessible workplace for all applicants and employees. If you require any specific accommodations or support during the interview process, please let us know, and we will consider what reasonable adjustments are possible to meet your needs
Who we are:
At Fragomen, we are more than a global immigration services provider – we are pioneers shaping the future of mobility. With a passion for navigating the complexities of immigration, we help individuals and businesses transcend borders, unlocking opportunities around the world. As a diverse, forward-thinking, global business, we combine deep expertise with innovative technology to craft solutions that not only simplify the immigration process but also drive strategic success for our clients. Whether it is assisting multinational companies or helping people start new chapters in their lives, we are driven by the belief that global movement is the key to unlocking a world of possibilities.
We are proud of our team spirit, and we like to reflect this in the way that we work and everything we do. Our Responsible Business Practices (“RBP”) prioritise Fragomen’s social responsibility through a cohesive strategy covering five key focus areas of Wellbeing, Diversity, Equity and Inclusion, CSR, Pro Bono and Sustainability. Our RBP initiatives offer great opportunities for everyone at Fragomen to feel included, get involved and shape thoughtful initiatives and activities. For more information, please visit our website - https://www.fragomen.com/about/responsible-business-practices.html
Fragomen is committed to promoting diversity, inclusion and equal opportunity for all employees and applicants, regardless of race, ethnicity, heritage, gender, age, religion, disability, sexual orientation, gender identity or intersex status.
All offers and/or employment contracts are contingent upon the successful completion of the Firm’s pre-employment screening process. This process may include verifying the candidate’s identity, confirming legal authorization to work in the offered position's location, and conducting a comprehensive background check, where permitted by local regulations.