Case Manager

United Stateless • Full-time • Remote (Washington, DC, US) • $60k - $65k / year • 5d ago

About United Stateless (USL)

United Stateless (USL) is a national, stateless-led organization dedicated to advancing the rights, dignity, and wellbeing of stateless people in the U.S. Founded in December 16, 2017 by people directly impacted by statelessness as the only organization in the U.S. fully dedicated to addressing statelessness and is among the few stateless-led, impact-driven organizations globally.

USL’s work is grounded in lived expertise and operates across three core program areas: Stateless Services Legal Clinic, providing holistic case management and coordinated mental health and psychosocial support; Advocacy, advancing policy solutions such as the Stateless Protection Act and defending access to legal identity and due process; and Community Building, creating spaces for connection, healing, and leadership among stateless people and their families.

USL is a small and growing organization with two full-time staff, several contractors, and a network of ally volunteers. We are fiscally sponsored by the Social Good Fund.

About the USL Community and Their Needs

More than 200,000 people in the U.S. are stateless or at-risk of statelessness, meaning they are not recognized as nationals by any country. Statelessness is often the result of discrimination, state succession, gaps in nationality laws, unregistered births or other human rights violations beyond an individual’s control.

In the U.S., stateless people often live in legal limbo for years or decades. Many lack identity documents, face barriers to work authorization, healthcare, education, and housing, and experience prolonged family separation. Even those authorized to work may struggle to access basic systems such as Social Security, banking, or driver’s licenses. Others face detention, homelessness, and ongoing fear of removal despite having no country to return to.

These systemic barriers take a profound toll on mental health and wellbeing, leading to chronic stress, anxiety, depression, and isolation. Navigating these challenges requires sustained, trauma-informed, and culturally responsive support—making comprehensive case management essential to helping stateless individuals and families survive, stabilize, and build pathways forward.

Position Summary

United Stateless is seeking a full-time Case Manager to provide holistic, trauma-informed support to stateless individuals and families across the U.S. This role is central to ensuring that community members can access critical resources, navigate complex systems, and feel supported during periods of instability, uncertainty, and crisis.

The Case Manager will play a key role in strengthening and shaping the Stateless Services Legal Clinic program, helping to refine systems, workflows, and best practices as the organization continues to grow.

The Case Manager will report to the Executive Director, working closely with the Director of Stateless Legal Services, Contract Attorney and a network of partners. This position focuses on direct case management, care coordination, and stabilization support with an emphasis on meeting urgent needs while also supporting longer-term planning.

The case manager will work as a part of a multi-disciplinary team supporting individuals with social services referrals and resources as they navigate their legal cases.

Key Responsibilities

Direct Case Management & Client Support

Conduct intake and individualized needs assessments for stateless individuals and their families, with attention to legal status, culture, language, geographic location, safety, and trauma history, including individuals who may be survivors of torture or severe harm.
Provide ongoing case management and follow-up, balancing urgent needs with longer-term stabilization and planning. Including thorough and accurate documentation of all interventions.
Conduct wellness check-ins that reinforce community members and loved ones of detained or at-risk community members, recognizing the broader impact of statelessness on families.
Participate in community calls and trainings, sharing resources and updates with the broader USL community.

Crisis Response & Stabilization

Identify and respond to urgent needs, including food insecurity, risk of eviction or homelessness, and access to other basic necessities.
Oversee the Stateless Relief Fund (SRF), coordinating requests, documentation, and disbursement in collaboration with the Executive Director and Director of Stateless Legal Services.
Support preparation for ICE check-ins and other high-stress interactions by helping community members understand what to expect, plan next steps, and coordinate accompaniment or support when appropriate.
Conduct check-ins and participate in community calls with stateless individuals and their loved ones, sharing resources and updates and recognizing the broader impacts of detention and statelessness on families and community.

Care Coordination & Resource Navigation

Research and coordinate local and regional resources, including food banks, housing support, healthcare, dental care, and other social services.
Grow and maintain a national referral network responsive to the needs of stateless individuals across the U.S.
Facilitate warm referrals to partner organizations, service providers, and mental health supports.

Partnerships, Training & Community Engagement

Work closely with key partners, including the Center for Victims of Torture (CVT), to coordinate referrals, psychosocial support, and trauma-informed care.
Participate in and support Continuing Legal Education (CLE) training, including USL’s Nothing Floats Forever program, contributing a case management and community-centered perspective.
Engage with regional and national partners to strengthen referral pathways and shared learning.

Collaboration & Program Development

Collaborate closely with the Executive Director and Director of Stateless Legal Services to align case management with legal strategy and organizational priorities.
Participate in regular supervision and team check-ins to support prioritization, care planning, and sustainability of the role.
Contribute to program learning and improvement, helping identify trends, gaps, and emerging needs.

Administrative & Reporting

Maintain timely and accurate case notes, tracking services, referrals, and outcomes.
Support basic reporting and administrative tasks related to program management and funder requirements.

Qualifications

Required / Strongly Preferred

Fluency in English (written and verbal).
Demonstrated 2 - 3 years experience in case management, social services, community support, or care coordination, particularly with vulnerable or marginalized populations.
Experience working with undocumented individuals, refugees, asylum seekers, stateless people, or other forcibly displaced communities.
Strong understanding of U.S. immigration systems, social service navigation, and structural barriers faced by people without legal status.
Commitment to trauma-informed, culturally responsive, and client-centered practice.
Ability to prioritize and manage multiple cases with care, confidentiality, and attention to boundaries.
Excellent organizational, communication, and documentation skills.
Ability to work collaboratively with interdisciplinary professionals including attorneys, mental health providers, community partners, and internal staff.
Experience with case management software (USL uses CLIO) a plus.
Comfort working in a fully remote environment with community members and colleagues across the U.S.
Alignment with USL’s Core Values, including being stateless-led, practicing bold inclusion, centering family, and honoring joyful resilience.

Education

Formal education (such as a BSW, MSW, or related degree) is preferred but not required.
Relevant lived experience and professional experience will be valued as highly as formal credentials.

Additional Skills & Considerations

Ability to maintain confidentiality, recognize appropriate boundaries, and navigate emotionally demanding situations with care and professionalism.
Resourcefulness and creativity in identifying support options despite systemic barriers, including lack of identification or documentation.
Ability to work collaboratively as part of an interdisciplinary team and effectively manage multiple priorities and one’s own schedule in a dynamic environment.
Additional language skills (in particular Spanish, Russian or Arabic)are welcomebut not required.

Start Date