ACILEP Lead Coordinator

Street Level Health Project • Full-time • Oakland, CA, US • $56.16k / year • 1w ago

Organization: Street Level Health Project (SLHP) is an Oakland-based non-profit organization dedicated to improving the health and well-being of underserved, urban, immigrant communities in the Bay Area. Street Level is “a safety net of the safety net” and serves as a point of entry to accessing health and other services for those most often overlooked and neglected, namely the uninsured, underinsured, and recently arrived.

Project Description: ACILEP-Alameda County Immigration Legal and Education Partnership (RRN Rapid Response Network) is a collaborative of five multilingual and multi diverse serving community organizations. ACILEP was one of the first rapid response networks to get activated and serves the Alameda County communities through a hotline. The hotline helps community members navigate when/if members of the community get captured into ICE custody. This includes legal support and Know Your Rights (KYR) training. Training will be conducted to audiences of various populations including but not limited to general community, CBO partners, government partners, and others. Collective coalition strategy will create and conduct outreach, verify ICE sightings, and provide referrals.

Position Summary: This key position will hold shifts on the ACILEP Hotline, conducting telephone immigration intake interviews with individuals in need of emergency immigration services. This role will be on call one day a week, ready to answer calls and troubleshoot when necessary. Coalition partners offer support and provide referrals. Additionally, this role will conduct KYR workshops and outreach in Alameda County.

Dispatching Responsibilities:

- Dispatch the ACILEP Hotline for (1) full shift: listening to and support affected community members in a compassionate and empathetic way by answering general questions, filling out necessary intake for verification of immigration enforcement actions and/or legal intake, and provide resource navigation and referrals for other issues that caller may present within the scope of ACILEP line.
- Work with other Hotline Manager (from a coalition partner), ACILEP attorneys, and project members on referrals and initial intake information collection as needed.
- Use interpretation line as needed for languages to ensure language accessibility
- Dispatch volunteers to verify ICE activity, at times this verification may be done by this position
- Use the coalition database to collect, track and document all data for calls.

Education and Outreach Responsibilities:

- Attend all ACILEP related meetings and training, stay in communication with the Rapid Response Teams and partnering organizations.
- In collaboration with the ACILEP Associate, deliver community education presentations and training to 1,500 people across Alameda County.
- In collaboration with ED, create outreach and KYR strategy and work plan to ensure organizational deliverables will meet and work plan for the ACILEP Associate is implemented
- In collaboration with the ACILEP Associate, employ different outreach strategies to reach at least 500-1000 people across Alameda County.
- Create and utilize all mediums to create KYR materials for outreach and presentation format dissemination.
- Share ideas for best practices, helpful resources, and other materials that would be helpful to the project at collaborative meetings.
- Collaborate with IRE outreach staff to ensure KYR material can be disseminated by staff to day laborers, OWC meetings, and other activities to ensure IRE organizing vision and deliverables are being met.

Administrative/General Organizational Support:

- Regular check in with supervisor that includes support and accountability of weekly tasks, documentation, and planning of project are in line with deliverables.
- Attend weekly SLHP staff meetings
- Keep track of data and stories for activity and complete grant reports as requested by SLHP and lead collaborative organization
- Prepare any other documents for funders and reports as needed.
- Other tasks as assigned.

Required Skills and Qualifications:

This position requires fluency in Spanish and English, with strong oral and written communication skills.
Direct experience in social work, community organizing, crisis management or other social movements or solidarity work
Excellent communication, mediation and group discussion and education and outreach skills. Popular education is a plus.
Interpersonal skills that demonstrate the ability to interact with diverse populations including staff, clients, business leaders, community partners, and funders.
Flexibility, adaptability and creative problem-solving approach.
Attention to detail and tracking.
Strong desire and ability to work collaboratively.
Proficiency with Microsoft Office,Google Suite and Social Media.
Knowledge of local, state and national immigration systems. As well as knowledge of Alameda County community resources and organizations.
Demonstrate ability to effectively work in a non-structured environment, fast and fluid landscape and environment that requires ability to prioritize, pivot, and multitask effectively and efficiently.
A desire to help shape and develop a growing program.
CA Valid Drivers License and good driving record
Ability to have flexible hours, as some programming may take place on early mornings, weekends or evenings to accommodate community needs.
Demonstrated commitment to diversity, integrity, and a personal approach that values all individuals and respects differences regarding race, ethnicity, age, gender identity and expression, sexual orientation, religion, ability, socio-economic circumstance, immigration status, and record of arrest or conviction.

Skills and Experience Preferred:

Experience in Salesforce is highly desired.
Experience in non-traditional and open community center work settings.
Mam speakers and BIPOC are highly encouraged to apply.

Salary and Benefits: The base compensation rate for this position is $56,160 and includes a full benefit package (medical, dental, vision, accrual of vacation and sick leave). Additionally compensated time off for office closure: One (1) week during Mid-year break and about 10-12 days during Winter Closure.

To Apply: Please send a resume and cover letter to jobs@streetlevelhealthproject.org

Street Level Health Project is an equal employment opportunity employer and does not discriminate on the basis of race, color, religious creed, sex, pregnancy, gender, gender identity/expression, national origin, age, medical condition, mental or physical disability, sexual orientation, weight, linguistic characteristics (such as accent and limited English proficiency where not substantially job-related), citizenship status, HIV/AIDs status, or any other basis prohibited by law.