Who we are: BAL is a team of brilliant people who change lives through elite immigration work and collaborative innovation. We pursue the exceptional in all that we do, but never at the expense of our values. There’s no denying our work is demanding, both in volume and pace, but we’re up for the challenge. We love the balance of hard work and fun – so, you’ll see us in jeans as we shatter glass ceilings and conventional stereotypes. BAL employees feel valued, rewarded, and respected. We seek opportunities to be of service to others and our communities. We are committed to your growth and development, and want to set you up for success here at BAL and beyond.
Who you are: You are looking for work that has a purpose. You aren’t afraid to roll up your sleeves and get stuff done. You learn quickly. You move fast. You embrace challenge and detail as well as creative thinking. You believe you have something unique to contribute and you aren’t afraid to raise your hand. You understand that powering human achievement is ultimately about impacting a real person. You are looking for a place to grow and an environment where everyone has a spot and is genuinely welcome.
We’re better together: A bright, driven person like you and an industry-leading powerhouse like BAL? It’s a perfect combination! We truly want to see you succeed here and become an integral part of our mission to provide an experience that makes a positive difference in people’s lives. Come be a part of something special, where you can have an impact and be valued just for being you!
In addition to competitive pay, a discretionary annual bonus, and a supportive, team oriented culture, we offer an outstanding benefits package that includes medical, dental, vision, disability, and life insurance, sick time, unlimited vacation, and 401(k) with company match.
Position Overview
We are seeking a highly analytical and results-driven Automation Services Business Analyst to join our team. The ideal candidate will have a strong background in business process analysis, requirements gathering, and solution design, with a particular focus on the ServiceNow platform. You will play a key role in identifying opportunities for operational improvement, driving digital transformation initiatives, and ensuring successful implementation of scalable solutions. Experience working in Agile environments, writing user stories, and managing scrum boards is essential. Familiarity with automation technologies is a plus.
Key Responsibilities
- Collaborate with stakeholders to gather and document business requirements, focusing on scalable solutions within the ServiceNow platform
- Analyze current processes and identify opportunities for improvement and digital transformation
- Translate business needs into clear, actionable Agile user stories with defined acceptance criteria
- Manage and maintain scrum boards (e.g., Jira, Azure DevOps), ensuring visibility and progress tracking
- Facilitate Agile ceremonies including sprint planning, backlog grooming, and stand-ups
- Partner with ServiceNow developers and technical teams to design and implement platform solutions
- Support UAT, training, and change management activities during deployments.
- Monitor KPIs and provide insights on solution performance and business impact.
- Serve as a liaison between business stakeholders and technical teams to ensure alignment and clarity.
Qualifications
- Bachelor’s degree in Business, Information Systems, or related field
- 5+ years of experience as a Business Analyst in a technology or operations-focused environment
- Proven experience with ServiceNow (ITSM, HRSD, or other modules); ability to translate business needs into platform solutions
- Strong understanding of Agile methodologies; skilled in writing user stories and managing scrum boards
- Proficient in tools like Jira, Confluence, or Azure DevOps
- Excellent communication, documentation, and stakeholder engagement skills
- Experience in process improvement, change management, and cross-functional collaboration
- Nice to have: familiarity with automation tools (e.g., RPA, scripting), ServiceNow certifications, and data visualization skills (e.g., Power BI, Tableau)
Note: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required and are not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with this job.
Berry Appleman & Leiden is an Equal Opportunity Employer. It is the policy of BAL to ensure an equal employment opportunity without discrimination or harassment on the basis of race, color, national origin, religion, gender, gender identity or expression, age, disability, alienage or citizenship status, marital status, creed, genetic predisposition or carrier status, sexual orientation or any other characteristic protected by law. BAL prohibits and will not tolerate any such discrimination or harassment.
BAL does not accept unsolicited resumes from recruiters or employment agencies. BAL is under no obligation to pay any referral compensation or recruiter fee in the absence of a current executed Recruitment Services Agreement. In the event a recruiter or agency submits an unsolicited resume or candidate without an agreement, BAL reserves the right to pursue and hire said candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, shall be deemed the property of BAL. If your agency would like to be considered as a potential recruiting partner, please forward your contact information to Recruitment@BAL.com.
