Partner Relations Manager
Contract: Full-time, permanent
Team: Partner Relations
Office Location: London, UK
The role:
As someone skilled at communicating technical concepts to all levels at client organisations, you will be an integral part of the acquisition and retention of client relationships. Because you will be in contact with many of the firm's clients, you also will be an important conduit to the product team in ensuring the voice of the client is heard. As such, your input will be important to the firm's overall technology strategy and roadmap.
What your day will look like:
Understanding and Presenting Technology
- Representing the firm's state-of-the-art client-facing technologies to current and potential clients through presentations, demonstrations, and communications through your own book of business.
- Continually and proactively gathering information from developers, designers, and product managers about new features, functionality, and upcoming product changes.
- Delivering product information in a compelling way to promote usage and adoption of the Firm’s technology.
- Becoming a subject matter expert on the tools being demonstrated.
Strategic Relationship Management and Alignment
- Develop and maintain relationships with clients and partners.
- Understand the strategic objectives and priorities of clients and partners and align technology offerings to meet their needs.
- Translate business objectives into actionable technical requirements and initiatives. The role involves working closely with business units to gather, analyse, and document their technical requirements.
- Participate in the development of proposals, presentations, and other materials to support business development efforts (e.g., RFPs).
Client Satisfaction and Retention
- Monitor client satisfaction and address any issues or concerns in a timely and effective manner.
- Help reroute client-specific tech service escalations and manage incidents.
- Proactively identify opportunities to add value and improve the client experience.
- Collaborate with internal teams to ensure that client expectations are met and exceeded.
Project Coordination
- This role supports the coordination of projects by aligning stakeholders, tracking progress against key milestones, and ensuring timely communication between business and technical teams.
- The individual will help identify and mitigate risks and support overall project delivery to ensure business needs are met effectively.
Cross-functional Collaboration:
- Work closely with internal stakeholders, including product development, operations, and customer support teams, to ensure alignment and coordination in delivering value to clients.
- Serve as a liaison between clients and internal teams, facilitating communication and resolving any conflicts or issues that may arise.
The team:
The Partner Relations team is the bridge between IT and the Partners/clients they support. It was established to ensure that current and potential clients receive a clear and accurate message about the advantages and availability of our technology offerings, as they are ever evolving.
The team has individuals based in various regions to provide broad geographical coverage and you will report to the Partner Relations Director.
What we are looking for:
Essential criteria:
- Strong business acumen who can: understand the various teams across Digital, communicate effectively with clients, demonstrate operational knowledge, and build connections across other corporate functions.
- Strong presentation skills and proven track record of successful presentations.
- Experience making challenging, complex ideas, concepts, and tasks understandable and appealing to diverse audiences.
- Experience in creating documentation and presentations.
- Enjoy working within a cross-functional team and have the people and communication skills required to do that well.
- Quickly learn complex concepts and technologies.
What we offer:
A career at Fragomen will provide you with the opportunity to work in an exciting environment for a broad range of clients, where no two days will be the same. You will face interesting challenges, and will work with dedicated, friendly and ambitious people, where providing exceptional client service is at the core of what we do. We are extremely proud of our diverse workforce at Fragomen, and we are fully committed to providing equal opportunities.
At Fragomen, we value our employees and are committed to providing a comprehensive benefits package that supports your well-being and professional growth. Our UK offerings include:
- Competitive Salary: We offer salaries that reflect your skills and experience
- Health and Wellness: A comprehensive employee assistance programme, gym discounts, medical insurance, Headspace membership and wellbeing platforms
- Lifestyle and Savings: Discount platforms, cycle to work scheme, electric car lease scheme, season ticket loans and family support resources
- Protection and Security: Life assurance, group income protection and a workplace pension scheme including a 5% employer contribution
- Time Away from Work: 25 days annual leave, + bank holidays and 3 personal leave days. Enhanced family leave policies, volunteering days and birthday leave
- Professional Development: Access to our e-learning platform, mentoring schemes and training bursaries (where applicable)
- Hybrid Work Arrangements: The Firm operates a global hybrid working policy which supports flexibility. Depending on your role, you can agree with your manager a minimum of two days per week working in your local office. Flexibility is important, and additional days in the office may be required based on your role, and / or team and business need
What to expect:
- Once you have submitted your application, our Talent Acquisition team will review your skills and experience. If these match the requirements of the position, a member of our team will contact you to schedule an initial phone call.
- If shortlisted, you will be invited to participate in our interview process, which will consist of at least two stages, one of which will be conducted in-person. Depending on the role, you may also be required to complete a written assessment.
- After the interviews, we will carefully evaluate all candidates and make our final decision. You will be notified of the outcome and feedback will be provided.
- At Fragomen, we are committed to fostering an inclusive and accessible workplace for all applicants and employees. If you require any specific accommodations or support during the interview process, please let us know, and we will consider what reasonable adjustments are possible to meet your needs
Who we are:
At Fragomen, we are more than a global immigration services provider – we are pioneers shaping the future of mobility. With a passion for navigating the complexities of immigration, we help individuals and businesses transcend borders, unlocking opportunities around the world. As a diverse, forward-thinking, global business, we combine deep expertise with innovative technology to craft solutions that not only simplify the immigration process but also drive strategic success for our clients. Whether it is assisting multinational companies or helping people start new chapters in their lives, we are driven by the belief that global movement is the key to unlocking a world of possibilities.
We are proud of our team spirit, and we like to reflect this in the way that we work and everything we do. Our Responsible Business Practices (“RBP”) prioritise Fragomen’s social responsibility through a cohesive strategy covering five key focus areas of Wellbeing, Diversity, Equity and Inclusion, CSR, Pro Bono and Sustainability. Our RBP initiatives offer great opportunities for everyone at Fragomen to feel included, get involved and shape thoughtful initiatives and activities. For more information, please visit our website - https://www.fragomen.com/about/responsible-business-practices.html
Fragomen is committed to promoting diversity, inclusion and equal opportunity for all employees and applicants, regardless of race, ethnicity, heritage, gender, age, religion, disability, sexual orientation, gender identity or intersex status.
