Job Description
Operations Manager
Contract: Permanent, Full Time
Office Location: Warsaw
The role:
The Operations Manager will be responsible for driving operational excellence, ensuring there are simplified, efficient and standardised processes and work standards in place within the newly established Polish practice, supporting optimal management and professional delivery of all work. With the support of both the local Polish management team and the regional Operational Efficiency team, this will include the creation, review and implementation of standardised team procedures, alignment of those processes with firmwide initiatives and implementation of firm standards across the case teams while facilitating core team requirements.
This role requires working closely with case team members at various levels to understand the needs of the team; identifying current issues preventing efficient work, resolving those issues as well as creating and implementing new processes/resources/reference materials to prevent future issues and increase efficiency. The role also requires regular engagement with colleagues in the firm’s corporate functions. The Operations Manager will regularly be the single point of contact or subject matter expert for the team when liaising with corporate functions locally and regionally. This is key to ensuring clarity, accuracy, and efficiency for all involved, so excellent communication skills are crucial.
Change management is integral for this role. You will be required to implement, embed, and adapt new processes created within the Poland case teams and as part of broader Fragomen initiatives. This may require beta testing, training, workshops, and the development of tailored reference materials.
What your day will look like:
- Develop implementation plans for defined/revised processes including KPIs, feedback mechanisms and periodic review approach
- Play key role in task re-allocation as required and in line with firm initiatives
- Work with the wider Operational Efficiency team to promote outsourcing of tasks to Shared Services
- Work with Shared Services to efficiently outsource tasks, draft how to guides and provide training
- Work closely with the Poland Management Team and support the growth of the Practice by adapting work process accordingly, assist in defining job roles, creating reference material
- Implement new or amended processes; create implementation plan, embed changes (test and integrate), maintain process implementation (review and analyse) and set up controls such as KPIs, issues log, feedback log and regular process reviews are in place
- Create and maintain team SharePoint sites
- Create, maintain, schedule and analyse reports for team and clients
- Identify learning gaps, developing whole team training and resources, deliver training
- Create, oversee and manage projects including working Fragomen corporate teams in beta testing
The team:
You will be joining a dynamic team of immigration professionals working in a fast-paced, international environment. Collaboration is at the heart of what we do—teamwork, knowledge sharing, and mutual support are essential to our success. As we build our presence in Poland, you’ll have the opportunity to contribute meaningfully from day one while being supported by a culture that values empowerment, growth, and continuous learning. It’s an exciting time to join a team where your expertise will have a real impact.
What we are looking for:
Essential criteria:
- Extensive change and project management experience, as well as best practice delivery models, identifying, advising on, and implementing operational improvements in a complex business environment.
- A highly motivated and organised professional who is comfortable working at both a strategic and a hands-on level
- An excellent communicator who has a proven track record in operations management, and able to work in a fast -paced environment.
- Ability to inspire confidence in senior level stakeholders and have the determination and flexibility to meet challenging goals.
- Excellent time management skills with ability to manage varied and heavy workload.
- Highly proficient in Office 365 applications such as Forms, Planner, One Note, SharePoint, VISIO.
Preferred skills:
- Clear, well-organised and efficient project management; proposals, setting objectives, giving instructions and analysis.
- Listening and people skills with ability to work with a wide range of people at different levels of seniority.
- Training and management skills.
What we offer:
A career at Fragomen will provide you with the opportunity to work in an exciting environment for a broad range of clients, where no two days will be the same. You will face interesting challenges, and will work with dedicated, friendly and ambitious people, where providing exceptional client service is at the core of what we do. We are extremely proud of our diverse workforce at Fragomen, and we are fully committed to providing equal opportunities.
At Fragomen, we value our employees and are committed to providing a comprehensive benefits package that supports your well-being and professional growth. Our offerings include (but are not limited to):
- Competitive Salary: We offer salaries that reflect your skills and experience
- Health and Wellness: Private Medical Insurance
- Protection and Security: Pension scheme
- Professional Development: Access to our e-learning platform
- Hybrid Work Arrangements: The Firm embraces a global hybrid working policy. We are dedicated to fostering a flexible work environment that enables our people to perform at their best. Our hybrid model strikes a balance between in-office collaboration and the option to work remotely
What to expect:
- Once you have submitted your application, our Talent Acquisition team will review your skills and experience. If these match the requirements of the position, a member of our team will contact you to schedule an initial phone call.
- If shortlisted, you will be invited to participate in our interview process, which will consist of at least two stages, one of which will be conducted in-person. Depending on the role, you may also be required to complete a written assessment.
- After the interviews, we will carefully evaluate all candidates and make our final decision. You will be notified of the outcome and feedback will be provided.
- At Fragomen, we are committed to fostering an inclusive and accessible workplace for all applicants and employees. If you require any specific accommodations or support during the interview process, please let us know, and we will consider what reasonable adjustments are possible to meet your needs
Who we are:
At Fragomen, we are more than a global immigration services provider – we are pioneers shaping the future of mobility. With a passion for navigating the complexities of immigration, we help individuals and businesses transcend borders, unlocking opportunities around the world. As a diverse, forward-thinking, global business, we combine deep expertise with innovative technology to craft solutions that not only simplify the immigration process but also drive strategic success for our clients. Whether it is assisting multinational companies or helping people start new chapters in their lives, we are driven by the belief that global movement is the key to unlocking a world of possibilities.
We are proud of our team spirit, and we like to reflect this in the way that we work and everything we do. Our Responsible Business Practices (“RBP”) prioritise Fragomen’s social responsibility through a cohesive strategy covering five key focus areas of Wellbeing, Diversity, Equity and Inclusion, CSR, Pro Bono and Sustainability. Our RBP initiatives offer great opportunities for everyone at Fragomen to feel included, get involved and shape thoughtful initiatives and activities. For more information, please visit our website - https://www.fragomen.com/about/responsible-business-practices.html
Fragomen is committed to promoting diversity, inclusion and equal opportunity for all employees and applicants, regardless of race, ethnicity, heritage, gender, age, religion, disability, sexual orientation, gender identity or intersex status.
All offers and/or employment contracts are contingent upon the successful completion of the Firm’s pre-employment screening process. This process may include verifying the candidate’s identity, confirming legal authorization to work in the offered position's location, and conducting a comprehensive background check, where permitted by local regulations.
