Job Description
About the Role: Fragomen, an AmLaw 100 Firm and the leading global immigration services provider, is seeking an experienced Program Management Director to lead a dynamic set of cross-functional programs. This role is ideal for a strategic leader with USCIS immigration experience, organizational and process design skills, and a strong background in program and project management. The successful candidate will align programs with the firm’s strategic goals and drive operational improvements in support of our immigration services and digital transformation initiatives.
How will you make a difference as a Program Management Director at Fragomen?
- Apply program and project management best practices to support strategic firmwide initiatives.
- Lead a suite of programs focused on immigration services, including those involving USCIS-related compliance, federal regulatory updates, and client service delivery enhancements.
- Design and implement organizational and business process improvements across programs to enhance operational efficiency and scalability.
- Provide leadership and support to project managers, ensuring successful execution of individual projects within broader program objectives.
- Allocate and manage resources across multiple programs and projects, ensuring alignment with timelines, budgets, and quality standards.
- Establish and maintain governance frameworks to manage program-level risks and performance.
- Deliver regular program performance reporting and strategic updates to executive stakeholders.
- Collaborate with attorneys, immigration professionals, and business stakeholders to integrate legal, technical, and business goals into program execution.
- Monitor impacts of evolving USCIS policies and immigration regulations and integrate necessary adaptations into program plans.
Leverage your valuable skills and experience to make an impact at Fragomen:
- 7+ years of experience in Program and Project Management, including 2+ years working on immigration-related programs or with USCIS processes.
- Demonstrated success in leading large-scale, cross-functional programs in a legal, regulatory, or client services environment.
- Strong expertise in organizational design, process reengineering, and change management.
- Bachelor’s degree required; equivalent professional experience may be considered.
- PMP or PgMP certification preferred.
- Proficiency in ServiceNow SPM or other program/project management platforms.
- Exceptional communication, leadership, and strategic planning skills.
- Ability to prioritize and manage multiple competing demands in a fast-paced, client-focused environment.
- Experience leading teams and coordinating across legal, IT, and operational functions.
Benefits:
At Fragomen, we know that great people make a great organization. We value our people and offer employees a broad range of benefits which includes:
- Paid Time Off + Holidays
- Private Medical Insurance
- And other financial benefits which we encourage you to ask us about!
Learn More About Fragomen:
Please take time to read About Us, explore the Meaningful and Impactful Work we do for our clients, and review the standard Benefits we offer. You can find all the material to the right of this page.
All offers and/or employment contracts are contingent upon the successful completion of the Firm’s pre-employment screening process. This process may include verifying the candidate’s identity, confirming legal authorization to work in the offered position's location, and conducting a comprehensive background check, where permitted by local regulations.
