Who We Are:
GF Immigration Law - Abogada Julia (GFI) is one of the largest humanitarian immigration law firms focusing predominantly in fighting for undocumented human trafficking victims in aiding them to obtain legal status in the US.
Mission driven and with a client-centered approach, GFI deploys cutting-edge technology with highly specialized legal skills, and a proprietary method to enable clients to obtain their legal status and pave a path to legal residency. As a fast-growing company, representing thousands of clients throughout the country, GFI continues its growth with the goal of making a difference for those that are exploited.
Summary:
Responsibilities:
- Conduct in-person and virtual appointments with prospective clients to provide information about immigration processes, including eligibility requirements, documentation, timelines, and potential outcomes.
- Manage outbound and inbound phone calls, addressing client inquiries, providing accurate information, and addressing any concerns or issues promptly and professionally.
- Attend and schedule appointments based on client availability, ensuring timely and efficient coordination.
- Offering legal packages to assist clients in migration services.
- Creating invoices and receiving payments.
- Escalate cases according to firm guidelines.
- Keep records of client’s interactions, and file documentation properly.
- Follow guidelines, and policies according to client expectations.
- Address client inquiries and concerns promptly, demonstrating empathy, professionalism, and a strong commitment to client satisfaction.
- Other duties may be assigned.
Requirements and skills:
- Minimum 1-year Customer service experience
- Time Management Skills
- Able to multitask
- Ability to work independently
- Strong written and verbal communication skills
- Demonstrated ability to work confidently and collaboratively with individuals at all levels of the organization
- Ability to manage multiple tasks simultaneously
- Ensure confidentiality of all the firm and client's documentation and information
- Trilingual (English / Spanish / Portuguese) required.
Job Type: Full-time
Benefits: Health, Gap, Dental Vision, Like, Short Term, Long Term Disability Insurances 401(k), Paid Time Off, Rewarded time off.
Location: In-Office Position
Schedule: 8 hours shift. Monday to Friday 10:00am -6:30pm
