POSITION: Intake Specialist

REPORTS TO: Office Manager

SALARY: $50-55K

ABOUT US: Originating as a woman’s volunteer organization, Voces Latinas was founded in 2003 with the mission to reduce the rate of HIV transmission and violence among immigrants Latinas by empowering, educating, and providing leadership trainings enabling them to use their voice and make healthier decisions for themselves and their families. Our reach expanded in 2011 to include all immigrant Latine groups including LGBTQIA+, day laborers, sex workers, undocumented, and other sub-populations often gone invisible yet also impacted by HIV and violence. As a direct services agency, Voces Latinas provides culturally responsive services that address immediate needs including intimate partner and gender-based violence, mental health issues, healthcare access, and HIV/STI prevention. Voces Latinas is unique in how we address the social determinants of health experienced by immigrant Latine including oppression, poverty, discrimination, threat of deportation, interpersonal violence, sexual violence, and survival sex. Our expertise lies in our identification and understanding of the immigrant experience and the barriers that come along with such an experience.

Voces Latinas serves over 5,000 immigrant Latines each year through its outreach and programs which include: HIV and STI counseling and testing; linkage to care; Spanish HIV educational workshop series; Saturday arts and crafts support group session for isolated immigrant Latinas; supportive case management and individual counseling for Latines who are vulnerable or living with HIV including access to pre-and-post exposure prophylaxis (PrEP and PEP); connection to culturally and linguistically appropriate services; providing Promotores (peer advocates) trainings yearly to become peer leaders; hold public forums and events; provide intimate partner violence prevention and intervention to immigrant Latines; community mobilization project which involves partnering with local businesses. VL also provides support to members of the LGBTQIA+ through HIV prevention services that includes HIV/STI testing and connection to PrEP and PEP.

Voces Latinas seeks a highly skilled Intake Specialist responsible for the date-to-day flow and triage of clients arriving to Voces Latinas to access services. The Intake Specialist is responsible for providing internal referrals for all new clients that arrive through the check-in process as well as completing intake documentation and providing quick assessments for mental health and substance use. This position requires crisis management and/or crisis counseling experiences and a passion for working with non-profit organizations, serving marginalized communities with an understanding of social determinants of health and public health issues such a HIV, STIs, LGBTQIA+, mental and behavioral health.

Essential Duties/Responsibilities:

Strong culturally humble and responsive skills with the ability to work with the Latine immigrant community.
Strong communication, administrative, and office management skills.
Ability to work in a high-paced client-facing environment.
Knowledge of technology software for documenting all client interactions in Google Forms, ETO database, as well as other government database systems if needed.
Understand and respond to the immediate needs of newly arrived migrants and already established Voces Latinas clients.
Ability to problem
solve and multi-task.
Ability to assess for crisis, deescalate situations and implement emergency protocols.
Provide Health Literacy to clients.
Conduct HIV and STI testing as needed and screening on an agency wide rotating schedule.
Produce monthly data and assist with program reports.
Knowledge of local resources as it pertains to immigration, legal, domestic violence, mental health, HIV and LGBTQIA+.
Develop and maintain relationships with social service providers working with clients.
Represent Voces Latinas at meetings and forums in an utmost professional manner and strengthen linkages with other community partners.
Keep up with the latest healthcare/immigration policies.
Other duties as required.

QUALIFICATIONS:

Bachelor’s degree preferred in related field
3-5 years of successful experience providing services to low-income immigrants and families resided in NYC. 
Must be proficient in Spanish (speak, read, and write). 
Cultural sensitivity and commitment to the highest standards of professionalism and integrity. 
Excellent verbal communication skills and ability to build relationships with outside partner agencies to obtain resources for clients.

Voces Latinas offers a competitive compensation and fringe benefits package including health insurance, short term disability, family medical leave, and generous vacation/sick/holiday leave.

Voces Latinas is an equal opportunity employer and complies with all federal, state, and local laws which prohibits discrimination in employment. People of color, Afro-Latinx, trans people, women, intersex individuals, people who have lived in poverty, people with disabilities, immigrants, and lesbian, gay, bisexual, and queer people are strongly encouraged to apply.

Please send cover letter and resume to:

Lissette Marrero, MSW – Human Resources at lmarrero@voceslatinas.org

Voces Latinas, Corp.

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Intake Specialist