Job Title: Immigration Specialist

Department: Immigration Legal Services

Reports to: Deputy Director, Immigration Legal Services

Summary: This is a full-time position that supports Immigration Services. The Immigration

Specialist provides assistance to recently arrived immigrants and refugees by gaining them

access to legal, medical, social, educational, and other core social services. The Immigration

Specialist is involved with client intake for legal and social services, case management, and

development of individualized service plans towards client self-sufficiency.

JOB RESPONSIBILITIES:

● Assist clients with completion of USCIS forms related to immigrant benefits and ensure

all evidence is attached with each application submitted;

● Make referrals to immigration attorneys on complicated cases involving immigration

law, removal or deportation cases to address needs of clients;

● Handle client case management and maintain case files, including data entry on

immigration related case management software and timely follow-up on case needs;

● Maintain and regularly updated log of contact with clients and client case statuses;

● Communicate with clients to gather information and schedule appointments;

● Assist with office-related support and administrative tasks, including filing forms,

maintaining office calendar, and organizing legal mail;

● Analyze and enter data for quarterly and annual grant reporting;

● Support client intake and assessment and conduct client referrals to social services;

● Participate in outreach functions;

● Attend meetings for immigration services stakeholders;

● Train to become an Accredited Representative by the Department of Justice to include,

but not limited to: 1) Successful completion of the Comprehensive Overview to

Immigration Law course; 2) Naturalization Workshops; 3) workshops related to

citizenship, public charge, waivers, asylum, adjustment of status, family reunification,

and replacement of documents;

● Support Immigration Services team with other duties as assigned.

JOB REQUIREMENTS:

● 4 year degree in social work, education, international studies, or other related field;

● Second language proficiency desired;

● 2 years-experience in non-profit environment;

● Interest in immigration law;

AN EQUAL JOB OPPORTUNITY EMPLOYER

723-C Umi Street, Honolulu, Hawaii 96819 • P: (808) 851-7010 • F: (808) 851-7007• E: info@pacificgatewaycenter.org

www.pacificgatewaycenter.org

● Detail-oriented for case notes and follow through with client needs;

● Strong interpersonal and communication skills;

● Competent computer skills with proficiency in Microsoft Office/Google Products and

ability to learn new technical skills and ability to learn database platforms;

● Work well with minimal supervision;

● Professionalism, problem solving;

● Proven cross-cultural skills and sensitivities;

● Ability to organize and prioritize scheduling, client service requirements, and other

workload with effective time and task management skills to achieve program priorities;

● Maintain detailed documentation of all client work;

● Maintain confidentiality;

● Excellent written and verbal communication skills.

PHYSICAL REQUIREMENTS:

Frequently = F Occasionally = O Seldom = S Rarely = R

F - Lifting/Carrying below 30 lbs. O - Lifting/Carrying 31 – 50 lbs. R - Lifting/Carrying above 50

lbs. O - Travel. O - Pushing/Pulling up to 50 lbs. O - Bending, Squatting, Kneeling, Lifting

Overhead. F - Climbing (ascending/descending).

COMPENSATION/HOURS

● $45,000 - $50,000 annually commensurate with experience.

● Location: 723 C Umi St. Honolulu, HI 96819 and remote as necessary.

● Full-time; 40 hours per week. Monday – Friday; some weekend and evenings may be

required to meet client needs

COMPETITIVE BENEFITS:

● Generous Vacation/Sick Pay

● Twelve (12) yearly holidays

● Tuition Reimbursement Program

● Flexible Spending Program

● Medical/Dental/Vision

● Retirement

APPLICATION PROCESS

Interested candidates should submit a resume and a cover letter to

hr@pacificgatewaycenter.org (cc’d: ethan@pacificgatewaycenter.org).

Job Type: Full-time

Pay: $45,000.00 - $50,000.00 per year

Education:

Bachelor's (Required)

Experience:

2 years-experience in non-profit environment: 2 years (Required)

Ability to Commute:

Honolulu, HI 96819 (Required)

Work Location: In person

Pacific Gateway Center

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Immigration Specialist