About the Role:

A highly detail-oriented, analytical, and proactive Operations Associate is needed to support the operational and administrative framework of a client-focused immigration law practice.

This role is vital to ensuring smooth and efficient immigration case progression. The Operations Associate will support daily workflows åby organizing sensitive immigration documentation, monitoring deadlines, maintaining accurate records, auditing case-related reports, coordinating internal reminders, and assisting with billing processes. Given the sensitive nature of immigration work, handling deeply personal client data—including immigration histories, familial information, identification records, and government correspondence—the candidate must demonstrate extraordinary integrity, sensitivity, and confidentiality at all times.

The role requires a steady, detail-driven professional who understands the impact of precision on a client’s immigration outcome.

Key Responsibilities:

Operational Support & Quality Control

Review, audit, and validate daily and weekly operational reports related to immigration case progress, upcoming deadlines, required follow-ups, and internal task completion.
Identify missing documents, incomplete information, or inconsistencies within case files and proactively notify the legal team.
Ensure accurate data entry and consistent recordkeeping within internal systems and immigration case management platforms.
Maintain detailed and organized operational trackers, case status sheets, and workflow logs to support structured case movement.
Monitor various email inboxes or portals (when assigned) to track government agency notices, client responses, and time-sensitive updates.

Administrative & Billing Support

Prepare, review, and process invoices using internal systems such as Clio or similar case management/billing tools.
Verify that case information, billable services, and time entries align with internal records before invoice creation.
Assist in maintaining billing logs, tracking payment status, and organizing supporting documents or communications related to invoicing.
Provide administrative support such as document sorting, data entry, updating spreadsheets, and general operational tasks essential to daily firm operations.

Immigration Case & Documentation Support (Training Provided)

Assist in preparing and structuring digital immigration forms, including but not limited to USCIS forms, supporting documents, declarations, and other petitions.
Support the creation of evidence packets, exhibit lists, and document bundles for submission to federal agencies (e.g., USCIS, NVC, DOS).
Organize, rename, and categorize digital files according to firm standards, ensuring correct formatting, labeling, and secure handling.
Help track important immigration timelines, such as RFE deadlines, biometrics appointments, USCIS responses, priority dates, and document expiration dates (e.g., passports, IDs).
Ensure compliance with data privacy, confidentiality standards, and immigration-specific documentation protocols.

Qualifications & Ideal Traits:

Proven experience in operations, administrative support, legal support, or similar roles.
Exceptional attention to detail, especially when handling sensitive or time-sensitive immigration documents.
Strong organizational skills with the ability to manage multiple case files and deadlines simultaneously.
Comfortable learning immigration documentation workflows, government filing processes, and firm-specific procedures.
Experience using case management platforms such as Clio (Preferred but not required).
Excellent written and verbal communication skills for documenting updates and coordinating with internal teams.
Demonstrated commitment to confidentiality, secure data handling, and professional ethics.
Proactive, adaptable, and able to work independently with minimal supervision.
Analytical mindset with a focus on accuracy, compliance, and continuous improvement.

Working Environment:

Remote, full-time role with required overlap during early morning or late afternoon PST.
Expected to uphold strict confidentiality and data security protocols.
Collaborative, structured environment that values accuracy, reliability, and proactive communication.

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