Position Summary

The successful Participant Advocate I will be a positive, empathetic, and patient person that is passionate about giving excellent service. The purpose of this role is to service participants by educating, problem solving and advocating for the participant. Participant Care Advocate I’s take an active role in meeting our company defined service level agreements.
Essential Functions

Support customer questions through phone, email and other forms of service delivery
Able to complete 80-100 transactions per day with empathy and compassion
Educate participants about their IRS regulated benefits
Consistently hit key performance indicator goals while embodying Navia’s core values: Nurture, Advocate, Visualize, Innovate, Amaze
Execute a high level of service delivery in interactions both external and internal
Follow best practices for sensitive HIPAA information
Stay up to date with communication coming in through multiple channels throughout the day (email, teams chats, teams channels, meetings, in house wiki, CRM, etc)
Follow a strict phone schedule (schedule adherence will be measured)

Requirements

1 year of customer service or caretaker experience
Must have a great phone personality and genuinely enjoy helping people
Able to communicate IRS benefits conversationally in laymen terms
Strong oral and written communication skills
High attention to detail
Must be able to multi-task (working on administrative tasks in between phone calls)
Must have excellent follow through and organizational skills
Strong time management skills
Consistent attendance is a crucial part of this role and will be closely monitored and measured

*THIS IS A REMOTE POSITION
*STARTING HOURLY RATE: $17.00/HR WITH ROOM TO GROW

Navia Benefit Solutions, Inc.

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Participant Advocate