Job Title: Intake Coordinator

Job Classification: Full Time, Non-Exempt

Department: Center for Legal Services

Position Reports to: Managing Attorneys, Family and Immigration Law

Location: This opportunity is based in Westchester County, New York in our White Plains office.

Description and Responsibilities:

The Intake Coordinator provides critical services to victims of domestic violence and human trafficking. The Bilingual Paralegal Advocate’s responsibilities include:

Duties:

Screen callers for eligibility and schedule intakes with family and immigration attorneys.
Handle routine communications and transactions with clients when scheduling calls.
Provide internal and external referrals to clients.
Translate voicemails and emails from potential clients to attorneys.
Interpret short calls as needed.
Assist with processing mail.
Maintain client records, close case files, send files to storage.
Attend and participate in department staff meetings and ongoing training.
Perform other duties as assigned by supervisor.
Opportunity to expand in family and immigration paralegal responsibilities

MSP general requirements:

Support our philosophy and guiding principles.
Participate in agency-wide and community events, initiatives and committees to help strengthen our organizational goals.
Work collaboratively across departments.
Participate in on-going education and training opportunities.
Collaborate with people and synthesize diverse sets of institutional perspectives.
Ability to maintain a professional demeanor in all situations and be able to withhold confidential agency information.

Qualifications:

Bachelor’s degree preferred or equivalent experience.
Bilingual Spanish oral and written skills required.
Non-profit domestic violence and/or social service work experience preferred.
Ability to work independently, assess priorities, multi-task and meet deadlines.
Excellent written and oral communication skills.
Proficiency with word processing, Excel spreadsheets, Microsoft Outlook and database programs. Willing to learn and grow in developing this proficiency.
Excellent interpersonal skills, including the ability to work collaboratively and to interact with management and program staff.

Team Overview: MSP’s Center for Legal Services meets the urgent needs of clients and their families by providing legal advice and representation in the areas of family and immigration law in the context of our holistic range of supportive services.

Organizational Overview: At MSP, we strongly believe that integrating a world-changing approach into all areas of our work is essential to ending domestic violence and human trafficking. Our dynamic and diverse team of compassionate advocates is working to create a world in which every individual has the basic human right to be free from gender-based violence and to engage in relationships that embrace the principles of respect, equality, and safety.

MSP responds to domestic violence and human trafficking in Westchester County, New York, providing multi-lingual, trauma-informed legal and supportive services. We bolster our work with clients by engaging in extensive outreach and community education, strengthening the systemic response to all forms of gender-based violence.

Great Benefits and PTO Package: MSP employees enjoy a generous health benefits package that covers all medical, dental, and vision costs for single individuals (employee-only), and a high percentage of the costs for children/partners/families. Our financial savings plan reflects a commitment to the future well-being of our employees. PTO and self-care are important to us, and we offer a PTO plan that includes paid holidays, vacation, sick time, and personal days.

Salary Range: $52, 000 -53,500

Application Instructions:

NO PHONE CALLS PLEASE. Please submit a cover letter describing your interest in the position, resume, writing sample and the names and contact information of three references via email to Please indicate in the subject line “Bilingual Paralegal Advocate.”

Application Deadline:

Applications should be submitted as soon as possible and offers will be made on a rolling basis as position must be filled as soon as possible.

MSP values you, your growth and your contributions. MSP believes that an effective, broad-based movement for social transformation must be rooted in anti-racist principles as we work towards a more just and equitable society.

My Sisters’ Place policy prohibits discrimination due to race, color, age, religion, sex, sexual orientation, gender identity, disability, and national origin in employment and delivery of services.

Job Type: Full-time

Pay: $52,000.00 - $53,500.00 per year

Benefits:

403(b)
Dental insurance
Disability insurance
Employee assistance program
Flexible spending account
Health insurance
Life insurance
Paid sick time
Paid time off
Vision insurance

Schedule:

8 hour shift
Monday to Friday

Ability to Commute:

White Plains, NY 10601 (Required)

Ability to Relocate:

White Plains, NY 10601: Relocate before starting work (Required)

Work Location: In person

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Intake Coordinator