TITLE: Resident Manager, Transitional Home for Women and Children

REPORTS TO: Director of Programming

FLSA CLASSIFICATION: Full time, Exempt

SUMMARY: The SSJ Newcomer Housing Alliance is a sponsored ministry of the Sisters of Saint Joseph that provides housing and wrap-around services for newcomer immigrants. One program within the ministry is a 13-bedroom Transitional Home for Women and Children. The Resident Manager works closely and collaborates with the Director of Programming to ensure that the Home in Philadelphia, operates efficiently, ethically, and in line with all required and recommended standards of operation. The Resident Manager will work directly with each resident to develop service plans and support them in their transition to independent housing.

The Resident Manager commits to incorporating the Mission/Vision of the Sisters of Saint Joseph in all interactions.

ESSENTIAL FUNCTIONS:

Case Management

Complete initial orientation and assessments for new residents
Complete a minimum of two quality visits per month with each resident
Document case notes and progress toward residents’ goals
Conduct ongoing assessments of residents’ needs to identify gaps in services; deliver case management support through referrals and linkages to appropriate community resources.
Complete discharge process- this includes training on housing rights, budgeting, and related life skills
Facilitate connections between new residents and permanent housing opportunities.

House Management

Conduct monthly meetings for the residents of the Home
Prepare apartments for new residents
Address and resolve any in-house issues arising among staff, volunteers, and/or residents
Facilitate life skills trainings/workshops at the home
Organize volunteer activities
Implement emergency procedures and responses
Conduct room checks
Work autonomously to ensure that the Transitional Home for Women and Children operates at optimal capacity.

Other

Commit to the Mission/Vision of the Sisters of Saint Joseph
Attend conferences and trainings with other servicec agencies to stay up to date on best practices
Stay current with guidelines, regulations, and changes in relation to immigration policies
Perform tasks to ensure the success of the Transitional Home for Women and Children and alignment with the mission of the SSJs.
Complete other responsibilities as needed for the SSJ Newcomer Housing Alliance ministry

EXPERIENCE:

1+ years’ hands on experience with knowledge of refugees and asylum-seekers
Familiarity with the various programs and resources available to persons of different immigration statuses.
First-hand experience interacting with agencies in support of refugee and asylum-seeking individuals
In-depth experience working in the field of social work/human services.
Proven track record of successfully managing multiple demands on a day-to-day basis
Experience working in a communal housing setting is preferred

EDUCATION: Bachelor’s Degree in social work or related area required; Master’s Degree preferred.

QUALIFICATIONS:

Bilingual: Spanish or French preferred
Strong organizational skills
Attention to detail
Strong communication skills
Cross-cultural sensitivity
Strong problem-solving skills
Creative thinker

Qualified, interested candidates are asked to forward current resume along with cover letter to Pat Harrington, Director of Human Resources at pharrington@ssjphila.org by Monday, July 13, 2026.

The Convent of the Sisters of Saint Joseph is an Equal Opportunity Employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

Mount St. Joseph Convent

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Resident Manager - Transitional Home for Women and Children