Introduction

GRADE

LOCATION OF POSITION

Crownsville, MD

POSITION DUTIES

General Purpose: The Language Access Manager leads the development, implementation, and oversight of policies and programs that ensure access to government services for Limited English Proficient (LEP) individuals. The ideal candidate is a skilled program manager and passionate advocate for language access who understands the systemic barriers facing linguistically diverse communities and can work across agencies to build lasting, compliant, and effective language access infrastructure. This position will report to the Deputy Director. Responsibilities:

Play a leadership role in the Maryland Language Advisory Group, in collaboration with the Maryland Department of Disabilities, to make findings and recommendations on oversight, monitoring, investigation, and enforcement of language access laws.
Support the development of template language access plans for use by state agencies.
Support the implementation of agency-wide language access plans and policies in accordance with federal, state, and local laws.
Conduct language needs assessments to determine translation and interpretation priorities based on demographic data and service utilization.
Coordinate translation and interpretation services, including vendor procurement, quality control, and budget oversight.
Train staff and agency partners on language access obligations, and best practices in multilingual service delivery.
Monitor compliance and performance, collecting and analyzing data on language access requests, service outcomes, and user satisfaction.
Collaborate with internal and external stakeholders, including community-based organizations, legal advocates, and other government agencies.

MINIMUM QUALIFICATIONS

Bachelor’s degree or equivalent.
Minimum 3 years of experience in immigrant services, or civil rights compliance, including project or program management.
Knowledge of federal and state civil rights requirements regarding language access.
Strong understanding of cultural and linguistic diversity, particularly in immigrant and refugee communities.
Excellent communication, training, and stakeholder engagement skills.
Experience working on language access issues strongly preferred.

EXAMINATION PROCESS

The assessment may consist of a rating of your education, training, and experience related to the requirements of the position. It is important that you provide complete and accurate information on your application. Please report all experience and education that is related to this position.

BENEFITS

STATE OF MARYLAND BENEFITS

FURTHER INSTRUCTIONS

To apply, please submit your resume to Abigail Barnum (abigail.barnum@maryland.gov) by the deadline, August 4, 2025 at 11:59PM ET. The subject line should read: (YOUR NAME –Language Access Manager, Immigrant Affairs) The State of Maryland is committed to diversity among its staff, and recognizes that its continued success requires the highest commitment to obtaining and retaining a diverse staff that provides the best quality services to supporters and constituents. The State of Maryland is an equal opportunity employer and it is our policy to recruit, hire, train, promote and administer any and all personnel actions without regard to sex, race, age, color, creed, national origin, religion, economic status, sexual orientation, veteran status, gender identity or expression, ethnic identity or disability, or any other legally protected basis. The State of Maryland is committed to providing reasonable accommodations to individuals with disabilities in the hiring process and on the job, as required by applicable law. The State of Maryland will not tolerate any unlawful discrimination and any such conduct is strictly prohibited.

Governor's Office

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