About Us

CIBT is the leading global provider of immigration and visa services for corporations and individuals with over 1,600 expert immigration and visa professionals, attorneys and qualified migration consultants located in over 60 offices in 27 countries.

With thirty years of experience, CIBT is the primary service provider to 75% of Fortune 500 companies. CIBT offers a comprehensive suite of services under two primary brands: Newland Chase, a wholly owned subsidiary focused on global immigration strategy and advisory services for corporations worldwide and CIBTvisas, the market leader for business and other travel visa services for corporate and individual clients.

We commit to delivering a superior service experience to our clients on each and every engagement.

About The Role

You will oversee specific aspects of the US immigration process and will be responsible for communicating with clients, gathering application documents, reviewing files, and submitting applications. You will be responsible for an array of US business immigration cases from inception to resolution and provide industry-leading service to clients by offering timely and clear immigration support. You will be required to follow the outlined company-developed processing workflows.

Key Responsibilities

Serve as the front-line for US immigration inquiries regarding timelines, process flows, reporting, escalations.
With the assistance and direction of the US attorneys in the affiliate law firm create visuals, videos and tutorials to explain intake process, questionnaires and US immigration process
Schedule appointments and manage calendar for US attorneys in the affiliate firm
Support clients through the intake and closing process
Bill clients via Immigo
Provide consular support assistance for immigrant visa (employment based and marriage based) and non-immigrant visa applications (B-1, H-1B, L-1, E-1, E-2, E-3, O-1), including DS-160 and DS-260 forms.
Actively monitor individual case pipeline to achieve production targets, meet critical deadlines, and increase client satisfaction.
Effectively communicate with customers regarding procedural and case processing issues, identify client immigration solutions, and understand current client activity.
Work on special projects, as assigned.
With direction from the US attorneys, support the production process of immigration processes and filings
Support and draft news updates for clients
Update Immigo with all client information

Requirements

5+ year of business immigration experience, either as a Paralegal or Immigration Specialist (Preference for O-1, E-2, EB-1, and EB-2 NIW experience).
1+ year of experience working in a law firm, corporate, or startup setting
Strong writing, logical reasoning, and communication skills
Strong client services skills:
- Experience directly interacting for customers via email, call, and video
- Experience anticipating clients’ needs and addressing their concerns
Experience managing individual pipeline and proven ability to juggle multiple customers and priorities, keeping all customers informed of changes to deadlines
Ability to function independently while following established directions and processes with limited hand-holding
Strong attention to detail

Working Conditions and Location:

Office environment: exposure to computer screens, working closely with others in an open office environment.
Work location is hybrid in Houston, TX office. In office support is required 3 days a week.
Work location complies with all COVID-19 safety protocols.

Equal Employment Opportunities As part of our dedication to the diversity of our workforce, CIBT is committed to Equal Employment Opportunity without regard for race, color, national origin, ethnicity, gender, protected veteran status, disability, sexual orientation, gender identity, or religion.

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