Job Title: Immigration Services Specialist

Job Description

We are seeking an Immigration Services Specialist to join a dynamic team during a busy season focused on handling student visas. This role is both back-end and front-end, serving as the main point of contact for contractors regarding i9s, onboarding, and employee relations. The position is fully remote.

Responsibilities

Serve as the primary point of contact for contractors, building and maintaining strong relationships.
Possess a basic understanding of work-based immigration and visa sponsorship, including F1, H1, TN visas, and Green Cards.
Collaborate with Payroll Services Specialists to ensure accurate payroll processes.
Facilitate an exceptional onboarding experience for contractors, including communication and completion of all requirements.
Conduct first-week service calls to contractors at the start of their assignments.
Provide timesheet and expense entry training.
Manage the work order process and rate confirmation with customers.
Audit and research rate discrepancies, updating and communicating cost changes.
Work closely with the payroll team for timecard collection to ensure timely and accurate payroll.
Collaborate with internal HR on issues related to benefits, employee relationships, and 401k.
Identify and resolve contractor-related issues with the Immigration Specialist.
Initiate and manage the Green Card process and review resumes for applicants.
Manage the expiration dates for H-1B visa holders and initiate extensions.
Communicate expiring work authorization for F1 students to customers.
Handle requests for evidence (RFE) and manage LCA compliance processes.

Essential Skills

Experience in an administrative or office setting role.
Customer service experience.
Strong computer skills with proficiency in various systems.
Basic Excel skills for tracking purposes.
Professionalism and strong communication skills.
Time management and organizational skills.

Additional Skills & Qualifications

Preference for candidates with customer service experience in a call centre or office setting rather than retail or food industry.
Local candidates to Troy, MI are preferred for occasional onsite collaboration.

Why Work Here?

Join a company that prioritises a 'people first' mindset and encourages feedback and development through regular dashboard meetings. While the position is temporary, successful employees may be considered for permanent roles, offering growth opportunities within the organisation.

Work Environment

This is a remote position with working hours from 8am to 5pm EST. Candidates close to Troy, MI are preferred for potential onsite team collaboration. Necessary equipment, including a laptop, monitor, headset, mouse, and keyboard, will be shipped to your home.

Job Type & Location

This is a Contract position based out of Troy, MI.

Pay And Benefits

The pay range for this position is $19.00 - $19.00/hr.

Requirements

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Troy,MI.

Application Deadline

This position is anticipated to close on May 17, 2026.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.

Aston Carter

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