Bilingual English/Spanish, Full-Time

Founded in 2017, Annapolis Immigration Justice Network (AIJN) is dedicated to connecting immigrants to quality legal counsel and support. We are seeking a compassionate, organized, and driven Community Resource Navigator to join our team. The ideal candidate has a strong background in case management and outreach and is committed to connecting immigrants with needed resources and support. This role is central to our direct service work and serves as a critical bridge between immigrant neighbors and the broader network of legal and community services.

Key Responsibilities

Case Management

Screen clients, complete intakes, and maintain accurate records in database
Coordinate logistics and manage communication between clients, attorneys, and internal teams, including accompaniment and transportation support, for consultations, representation, hearings, and other appointments
Track progress, appointments, hearings, referrals, and outcomes and provide follow-up and reporting

Wraparound Support

Use culturally responsive, trauma-informed approaches to service coordination and resource navigation to support to clients navigating complex and often stressful circumstances, including family separation and detention
Connect clients with appropriate behavioral health services, counseling, and crisis resources
Assist clients with family preparedness needs through resource identification and referral

Referrals & Community Partnerships

Represent AIJN at community events, informational sessions, Know Your Rights workshops, and presentations to help community members understand available immigration legal services, community resources, and options for support
Deliver presentations to key stakeholders and partner agencies
Develop and cultivate strong relationships with cross-referring partner organizations to ensure clients receive timely and coordinated care

Required Skills & Qualifications

Bilingual in English and Spanish (written and verbal) required
2+ years of experience in case management, social services, community navigation
Bachelor’s degree in related field or equivalent experience
Familiarity with trauma-informed care practices and mental health resources
Strong organizational skills and attention to detail with the ability to manage multiple cases and priorities
Proficiency with Salesforce or similar case management database
Ability to work both independently and collaboratively in a fast-paced, mission-driven environment
Ability to work in-person at AIJN’s office in Annapolis and travel off-site, including evening and weekend events
Commitment to AIJN’s mission and serving vulnerable populations

Annapolis Immigration Justice Network

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Community Resource Navigator