Description

At Amazon, we're working to be the earth's best employer. To get there, we need exceptionally talented, bright, and driven people. Amazon's Immigration team is looking for a smart, passionate candidate to manage critical immigration workstreams and consult on service development for the U.S. immigration organization. Our team is a group of experienced immigration subject matter experts who act as strategic partners and consultants to immigration-sponsored employees, business leaders and partner teams. The team centrally manages immigration filings, the vendors that support Amazon, and delivers projects to improve cost, quality, policy, compliance, and experience for immigration services at Amazon.

Key job responsibilities

Workstream Management and Compliance Oversight:

Lead labor market testing compliance for immigration programs, ensuring adherence to Department of Labor regulations and managing high-volume applicant screening activities
Provide immigration subject matter expertise and guidance to cross-functional teams through regular compliance calls and ongoing consultation
Serve as primary resolver for program-related escalations, ensuring timely resolution and stakeholder satisfaction
Develop and maintain compliance frameworks, standard operating procedures, and training materials

Project Delivery and Strategic Planning:

Define strategy and develop implementation plans to drive new service launches and expansion of existing services, partnering with tech, service, and strategic teams
Manage portfolio of cross-functional projects, developing key artifacts such as charters, schedules, risk logs, status reports, and lessons learned documentation
Provide forward-looking strategic plans that outline roadmaps to reach both near-term and long-term program goals
Define technical requirements needed to support program plans and build business justification for features or enhancements

Innovation and Process Improvement:

Lead automation and efficiency initiatives to improve operational scalability
Implement strategies to balance technology with human interaction to preserve and improve the customer experience while services expand in scope and scale
Monitor program metrics and identify opportunities for continuous process improvement
Lead improvement of processes related to launching new services or expanding existing services

Stakeholder Management and Communication:

Define and execute communication and change management strategies with related artifacts for program goals and projects
Manage and drive delivery of regular progress updates for projects and goals to partners, stakeholders, and leadership
Provide tailored communications and education to employees, managers, and stakeholders on immigration requirements, timelines, and process changes
Partner with cross-functional teams including Recruiting, Technology, HRBPs, and external immigration service providers

Regulatory Monitoring and Adaptation:

Stay updated on regulatory changes by monitoring relevant portals, publications, and notifications
Escalate issues and challenges that impact project delivery and/or customer experience timely
Review project impact and readjust based on new regulations; oversee change management
Continually update immigration resources (FAQs, intranet content, communications) to promote self-service

A day in the life

In this role you will be responsible for defining, managing, and delivering immigration programs and projects from conception through to completion. A key focus area is overseeing labor market testing compliance for the PERM Labor Certification program, the critical first stage in the US green card process. This role requires immigration subject matter expertise to ensure Department of Labor compliance while managing high-volume operational activities. You will serve as a compliance advisor and operational workstream manager, working cross-functionally to maintain operational excellence while driving automation and process improvement initiatives.

The Immigration Specialist role is responsible for ensuring Amazon timely and successfully responds to Fraud Detection and National Security (FDNS) site visits as well as for audits and requests related to Department of Labor mandated Public Access Files (PAFs) or Labor Certification Audit Files. This will require the individual to engage with leadership of corporate office front desk staff, four separate security organizations, as well as a talent acquisition team to ensure continual response training and compliant document retention practices are followed. The Immigration Specialist will also own all documentation, protocols, and SOPs related to government visits and audits, including continuous improvement of these areas. This role will lead cross functional teams in conducing mock audits and quality assurance audits to ensure that all document retention obligations are met.

Basic Qualifications

Bachelor's degree or equivalent
- 6 years of experience working in a high-volume corporate immigration environment, either a company with a large immigration program or a law firm specializing in full-service business immigration, working with high-volume clients.

Preferred Qualifications

Knowledge of Lean, Kaizen, Six Sigma concepts
- JD or Master’s degree in related field (such as HR, MBA)
- 8-10 years of overall experience either within a law firm (such as a supervising paralegal or managing attorney with responsibility for immigration petition preparation/filings) or in-house in an organization with a significant volume of work and process optimization
- Successful record of building, improving, and running operational business processes, ability to drive program effectiveness and high levels of customer satisfaction
- Experience identifying and resolving complex issues, assuming leadership roles in unfamiliar or ambiguous circumstances – solid sense of accountability and sound personal judgment
- Excellent written and verbal communications - ability to interface with all levels of the organization

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, VA, Arlington - 64,300.00 - 112,500.00 USD annually

USA, WA, Seattle - 80,400.00 - 112,500.00 USD annually

Company - Amazon.com Services LLC

Job ID: A3188423

Amazon

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